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Received Extras from Abroad - What are my rights?

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Comments

  • doverswot
    doverswot Posts: 61 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Have you been charged a higher import duty due to their mistake? Is the £24 charge for your order and the goods mistakenly sent.

    If it is, add this to the return delivery cost and ensure the $20 gift card is sufficient.
  • pappa_golf
    pappa_golf Posts: 8,895 Forumite
    1,000 Posts Combo Breaker
    but can a $20 gift card be spent in the UK , or is the card only redeemable to this company?
    Save a Rachael

    buy a share in crapita
  • Autumnella
    Autumnella Posts: 605 Forumite
    Sixth Anniversary Combo Breaker
    I would want them to refund the customs charge plus the cost of postage to me in cash, not some gift card for their store, then I would be happy to post it back to them.
    Make £10 per day-
    June: £100/£300
  • So OP what did you do?
  • So OP what did you do?



    Give the OP a chance. It was not their mistake and it is our bank holiday weekend- they might be doing something nicer with their time.
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