National Database for Gas Metering Reading - No Real bill for 9 months

adamw1984

I am with First Utility and moved house in January this year. On my first reading for my gas I inputted the reading without a 0 on the front (website asked for 5 digits and my meter has 8). I realised my mistake in the second month and tried to get it changed as the reading said it was out of the expected range. The guy on the phone at First Utility said he did and then the next month the same thing, can't add the reading, rang up and again they said they changed.

Finally in May (still getting estimates) they said that they had sent the initial reading to the "National Database" and are awaiting their conformation of the reading and they can not change the reading until then. The guy on the phone suggested 30 days until then and they can not do anything else until they get this back.

I am now in month 9 and have not had 1 real bill, they say they again chased it last week but they have also put up my bill with their crazy estimates.

Is there anyone I can contact to complain about this or chase it? Do I have to go through Ofgem?

My fixed rate finishes in December and I want to move to a cheaper rate so need to get this sorted before then.

Thanks Adam

[Deleted User]

Hi Adam
If you have not already, yo need to issue a complaint against First Utility https://www.first-utility.com/help/other/how-do-i-make-a-complaint
Make sure all communication is in writing and use the words "COMPLAINT" in all correspondence. If after 8 weeks, it is not solved or First Utility issue a deadlock letter (which ever comes first) then you take the complaint to the Ombudsman, details at the URL given.