Replacement - with an old item?

DCFC79

unholyangel wrote: »

One more question....have you actually received the replacement yet?

I assume they have the replacement as they know it's a phone that's been repaired.

fleshandbone

I believe the op is saying his original phone was in great condition looking shiny and new, and what it has been replaced with, looks significantly not new or in the same as new condition as his original phone.

I would not be happy to have my newly purchased phone replaced with a faded used version, this would be incredibly unfair, what I would expect is a like for like replacement.

Otterr

fleshandbone wrote: »

I believe the op is saying his original phone was in great condition looking shiny and new, and what it has been replaced with, looks significantly not new or in the same as new condition as his original phone.

I would not be happy to have my newly purchased phone replaced with a faded used version, this would be incredibly unfair, what I would expect is a like for like replacement.

Yes, that's my issue more or less. The replacement looks ok - they inform me it's had a new front and back - but the inside is old. They haven't said how old. If it is going to last as long as a new one, that's ok. But how would I know? I still feel it's unfair. But I wonder what the legal position is? Does anyone know?

Otterr

unholyangel wrote: »

This is why I'm asking if he's received it yet. Their refurbs are as good as new - even with the plastic protective coverings you need to peel off.

Thanks unholyangel. If I have to keep the refurb, I'm glad to know you think it's likely to be a good enough option. (though I still think they owe me a new phone!) A couple of years ago I had a faulty phone, some months old, from Asda, and they sent me a new replacement without a fuss. I was surprised that Virgin sent me a dressed up old phone.

[Deleted User]

Otterr wrote: »

I still feel it's unfair. But I wonder what the legal position is? Does anyone know?

Already answered earlier in the thread:

wealdroam wrote: »

had you reported the failure during the first thirty days following the sale you could expect a full refund.
Your original posts seems to say that you didn't do that.

You were too late, by your own admission.