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Order cancelled but still delivered and retailer won't refund

MobileSaver · 2016-08-24 08:54:16

I ordered £400 of electrical goods expecting delivery within a couple of days. I then got an email saying they were out of stock and delivery would be up to 5 days so I replied cancelling the order. Two days later they despatched the order anyway so after the goods arrived (a week later) I again emailed asking them to…

Comments

MobileSaver Posts: 4,349 Forumite

25 August 2016 at 10:24AM

agrinnall wrote: »

So have you discussed a Chargeback with your card issuer yet?

Yes, the "dispute team" will get back to me today or tomorrow.

agrinnall wrote: »

I think the failure of the retailer to communicate may mitigate against the need to return the goods forst.

Concur.

Every generation blames the one before...
Mike + The Mechanics - The Living Years
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