GoSkippy claim they did not to get my documents

aidant799

Hi ladies and gents,

I signed up to GoSkippy on 6th of August and was advised I need to provide various proofs eg NCD, driving licence etc for my insurance to continue. I received this email from them on the 10th Aug to witch I promptly replied with everything they asked for.

20th Aug I get an email from them asking why I haven't sent them my documents. I send another email containing the same information. No reply until I chase and then I get told they have received a picture of my driving licence only in this email. Again I send another email reattaching all documents to them - guess what, not received. I spoke to a guy on their customer service email address and he asked me to send them to that email. And this time, no email was received. In between sending documents i must of sent about 6 emails to this guy of which he had received all of them.

My concern is that if I do not get this information to them before 27th August they will cancel my policy and charge me £50. That gives them £150 for doing nothing other than insuring me for 21 days. I feel like I am being scammed!

Please give me some advice.

THANKS

mattk_180

Send another email with a delivery and a read receipt to ensure they receive it.


Alternatively send the documents in the post recorded delivery.


If you can prove they have got it then it becomes their problem.

[Deleted User]

Send them by post?

aidant799

My concern is that it may not make it in time to them via post.

Thank you Ill have to do that. Yahoo mail doesn't have a read/seen/received function unfortunately

FutureGirl

Send them special next day delivery if you're concerned they might not get there. It also could be that their email system doesn't allow files over a certain size through - ours is the same.

magpiecottage

I suggest you send an e-mail to [EMAIL="quality@goskippy.com"]quality@goskippy.com[/EMAIL] with a copy to [EMAIL="complaints@eldoninsurance.co.uk"]complaints@eldoninsurance.co.uk[/EMAIL] telling them what has happenened and that you are dissatisfied.

That forces them into their complaints procedure.