FTM down

50Twuncle

Could someone else, who uses FTM (ancestry) - please try to log in to FTM and confirm that it is not just myself, who is unable to gain access ?

pappa_golf

is this the right site , if not type the site in http://www.isitdownrightnow.com/ancestry.com.html

50Twuncle

pappa_golf wrote: »

is this the right site , if not type the site in http://www.isitdownrightnow.com/ancestry.com.html

Thanks - the site is not ancestry.com itself (I can still log on to that) - it is another address that is linked to ancestry - but is used by Family Tree Maker to SYNC to ancestry.com - I do not have the address (and, because it syncs within FTM - I do not know what it is.....)
Does anyone else use FTM ?
Could you please check whether FTM will connect ?

tonyh66

I wonder if this article can help you Ancestry to retire FTM can't be bothered to read it myself.

DoaM

I was going to say ... wasn't this posted about ages ago?

That said ... the linked article does say this:

Ancestry will continue to support current owners of Family Tree Maker through January 1, 2017. During this time, all features of the software, including TreeSync™, will continue to work, and Member Services will be available to assist with user questions. We will also address major software bugs that may occur, as well as compatibility updates.

OP - maybe contact Ancestry member services?

50Twuncle

tonyh66 wrote: »

I wonder if this article can help you Ancestry to retire FTM can't be bothered to read it myself.

This is old news - FTM has now been bought out by Mackiev who claim that they are going to continue to support and improve it !!

DoaM

In that case contact Mackiev's equivalent to Member Services?

50Twuncle

DoaM wrote: »

In that case contact Mackiev's equivalent to Member Services?

I have done already but they take a while to respond !