eKomi Review Site - Warning!!

Ipswichme

I have just bought a Kingfisher Knapsack Pressure Sprayer from Charlies Direct. When I used the sprayer for the first time two leaks appeared on the top of the pump through a fault in the cap. I asked for a refund or for Charlies Direct to provide an alternative replacement through another product. No response to my request and no refund. After some short research, I then found out that eKomi was affiliated with Charlies Direct and had given Charlies Direct a remarkably positive rating - 4.8/5. I wanted to post my negative review on the eKomi site but found out that I couldn't. The site wouldn't let me submit my feedback. eKomi - Warning!!

fleshandbone

How long have you given them so far to respond to you?

Ipswichme

1 month and so there are 2 grievances here - no response to faulty Kingfisher product from Charlies Direct and no way of leaving negative feedback with the feedback and review site associated with eKomi

fleshandbone

Have you telephoned them?

Ipswichme

during the first call I was cut off and also on a subsequent call I was told that someone would phone me back and they didn't