Reluctant to change/Decent customer service

firefox1956

Biggles wrote: »

To be honest, I just take the cheapest; I'm buying gas/elec, not customer service.

Totally agree with Biggles........

katejo

Sosumi wrote: »

No, katejo; you didn’t read my linked posting correctly.

The cheap SSE fix to which sacsquacco and molerat have referred is called, as I explained, SSE 1 Year Fixed v8. It’s not available from SSE directly; it’s only available via comparison sites, and then only if you are not already a customer of one of the SSE companies. If, when doing an online comparison at one of these sites, you have entered on it that you are an existing customer of one of the SSE companies, most of them will simply filter out SSE v8 from what they display to you on the screen.

Energy Helpline, to its credit, doesn’t do that; so try performing a comparison on the EHL site if you want to see it.

If, as you (and I) have pointed out, you go directly to SSE’s own website it offers only the SSE v7 fix and tells you the blatant lie that this is “our cheapest tariff” and that “When you sign up to our SSE 1 Year Fixed v7 tariff, you'll get our cheapest energy prices.”

Since its v8 tariff (for which, as an E.ON customer, I am eligible and am therefore offered it on comparison sites) would be some £300 cheaper than the v7 tariff offered on SSE’s own website, the deceit of SSE’s claim is undeniable.

I don’t know whether your loyalty and affinity towards SSE’s “M&S Energy” will survive being lied to so outrageously by its parent company but, personally, I will never trust SSE again, let alone subscribe to one of its fixes, however cheap.






No, sacsquacco, you still haven’t grasped the point.

SSE and your beloved British Gas are different companies: they have different policies and different business methods – not least in regard to switching (and Early Exit Fees).

What you have posted is roughly akin to writing, “You don’t need a passport to enter Britain from other European countries because they're both part of the EU: I know that because I've crossed the border between France and Germany several times and I just drove straight across, back and forth, without having to produce any documents; there were no restrictions or exclusions.”

(The Early Exit Fees policy of SSE in regard to changing between its own tariffs are, incidentally, far from straightforward and highly bizarre. But I won't digress into the detail of that, here. Ring them and ask (as I did), if you don't believe me.)










Biggles and Swipe. I assume from what you write that neither of you have ever had the pleasure of being customers of First Utility, Extra Energy or Co-op Energy...

But I’m grateful to you both, and others like you, because the policy you adopt has forced the energy suppliers who do provide good customer service to offer cheap collective fixes to compete with them. :money:

I have read too many accounts of bad experiences with NPower......!

katejo

Sosumi wrote: »

No, katejo; you didn’t read my linked posting correctly.

The cheap SSE fix to which sacsquacco and molerat have referred is called, as I explained, SSE 1 Year Fixed v8. It’s not available from SSE directly; it’s only available via comparison sites, and then only if you are not already a customer of one of the SSE companies. If, when doing an online comparison at one of these sites, you have entered on it that you are an existing customer of one of the SSE companies, most of them will simply filter out SSE v8 from what they display to you on the screen.

Energy Helpline, to its credit, doesn’t do that; so try performing a comparison on the EHL site if you want to see it.

If, as you (and I) have pointed out, you go directly to SSE’s own website it offers only the SSE v7 fix and tells you the blatant lie that this is “our cheapest tariff” and that “When you sign up to our SSE 1 Year Fixed v7 tariff, you'll get our cheapest energy prices.”

Since its v8 tariff (for which, as an E.ON customer, I am eligible and am therefore offered it on comparison sites) would be some £300 cheaper than the v7 tariff offered on SSE’s own website, the deceit of SSE’s claim is undeniable.

I don’t know whether your loyalty and affinity towards SSE’s “M&S Energy” will survive being lied to so outrageously by its parent company but, personally, I will never trust SSE again, let alone subscribe to one of its fixes, however cheap.






No, sacsquacco, you still haven’t grasped the point.

SSE and your beloved British Gas are different companies: they have different policies and different business methods – not least in regard to switching (and Early Exit Fees).

What you have posted is roughly akin to writing, “You don’t need a passport to enter Britain from other European countries because they're both part of the EU: I know that because I've crossed the border between France and Germany several times and I just drove straight across, back and forth, without having to produce any documents; there were no restrictions or exclusions.”

(The Early Exit Fees policy of SSE in regard to changing between its own tariffs are, incidentally, far from straightforward and highly bizarre. But I won't digress into the detail of that, here. Ring them and ask (as I did), if you don't believe me.)










Biggles and Swipe. I assume from what you write that neither of you have ever had the pleasure of being customers of First Utility, Extra Energy or Co-op Energy...

But I’m grateful to you both, and others like you, because the policy you adopt has forced the energy suppliers who do provide good customer service to offer cheap collective fixes to compete with them. :money:

Sorry if i didn't read it fully but i was trying to do so on a phone. I will have a look at Energy Helpline as a comparison. I won't have any early exit fees from M & S. Their letter states that.

Biggles

Sosumi wrote: »

Biggles and Swipe. I assume from what you write that neither of you have ever had the pleasure of being customers of First Utility, Extra Energy or Co-op Energy...

I have indeed had the pleasure of saving money with the first two. I didn't need EE's customer service; I encountered FU's recently and the guy was both charming and helpful.