Beware - Our Booking.com Bungalow was a tent

New_Collier

In a bit of a last minute rush, I booked 7 days accommodation in Spain for early July costing 420 Euros on Priceline, described as follows…..
[FONT=&quot]“Room type: Two-Bedroom Bungalow. Non refundable. This bungalow features 2 bedrooms, 1 bathroom and a kitchen.[/FONT][FONT=&quot] Max 5 guests. Hotels may charge for additional guests”[/FONT]

[FONT=&quot]When I got there the bungalow was a tent. [/FONT]

[FONT=&quot]On arriving home, I alerted Priceline (who turn out to be Booking.com) to the misleading description on their site, not to seek compensation, but so that future travelers would not be misled. They wrote to commiserate with my disappointment and offered me 25 euros. [/FONT]

[FONT=&quot]I replied saying I had [FONT=&quot]wanted them to[/FONT] change the description, and that ‘bungalow’ to an English speaker suggests a solid structure.[/FONT]

[FONT=&quot]Booking.com / Priceline responded saying their descriptions were accurate and repeated their offer of 25 euros. [/FONT]

[FONT=&quot]We have been going back and forth, but no progress. Today[FONT=&quot] they told me [FONT=&quot]'[/FONT][/FONT]this is the first complaint ever of this kind for this property on our systems.[FONT=&quot]' [/FONT][/FONT][FONT=&quot][FONT=&quot][FONT=&quot](Maybe I'm wrong[FONT=&quot], but [FONT=&quot]a bungalow to me is absolutely [FONT=&quot]not a tent.)

[/FONT][/FONT][/FONT][/FONT][/FONT][FONT=&quot][FONT=&quot]Anyway[/FONT] I have concluded that [FONT=&quot]I'm wasting my time. They won't / can't [FONT=&quot]/ can't be bothered to [FONT=&quot]respond to[/FONT] feedback about [FONT=&quot]accommodation [/FONT]descriptions. [/FONT][/FONT][/FONT][/FONT]

[FONT=&quot]I’m posting this to warn people to be very wary of accommodation descriptions on Booking.com / Priceline etc.[/FONT]

mchale

Maybe highlight it on their facebook/twitter links, if they are on them medias.

leylandsunaddict

Tent is in on a campsite, and held down with pegs and ropes, or do you mean a Yurt?

Caz3121

New_Collier wrote: »

This bungalow features 2 bedrooms, 1 bathroom and a kitchen

did the tent have a kitchen and bathroom?

Moto2

Can we see a link to it?

Westin

Interesting one. Please post a link.

New_Collier

It was a tent as in tent on a campsite. It had a shower room and kitchen facilities.
I tried to post a link but was prevented by an 'ip address banned' message. (Posting this on my phone) But if you google "images of trigano pagan tent" - the "bungalow" was one of the green and yellow ones.

GwylimT

New_Collier wrote: »

It was a tent as in tent on a campsite. It had a shower room and kitchen facilities.
I tried to post a link but was prevented by an 'ip address banned' message. (Posting this on my phone) But if you google "images of trigano pagan tent" - the "bungalow" was one of the green and yellow ones.

They are known as bungalow trigano pagan.

Moto2

Did you enjoy the holiday though?

soolin

New_Collier wrote: »

In a bit of a last minute rush, I booked 7 days accommodation in Spain for early July costing 420 Euros on Priceline, described as follows…..
[FONT=&quot]“Room type: Two-Bedroom Bungalow. Non refundable. This bungalow features 2 bedrooms, 1 bathroom and a kitchen.[/FONT][FONT=&quot] Max 5 guests. Hotels may charge for additional guests”[/FONT]

[FONT=&quot]When I got there the bungalow was a tent. [/FONT]

[FONT=&quot]On arriving home, I alerted Priceline (who turn out to be Booking.com) to the misleading description on their site, not to seek compensation, but so that future travelers would not be misled. They wrote to commiserate with my disappointment and offered me 25 euros. [/FONT]

[FONT=&quot]I replied saying I had [FONT=&quot]wanted them to[/FONT] change the description, and that ‘bungalow’ to an English speaker suggests a solid structure.[/FONT]

[FONT=&quot]Booking.com / Priceline responded saying their descriptions were accurate and repeated their offer of 25 euros. [/FONT]

[FONT=&quot]We have been going back and forth, but no progress. Today[FONT=&quot] they told me [FONT=&quot]'[/FONT][/FONT]this is the first complaint ever of this kind for this property on our systems.[FONT=&quot]' [/FONT][/FONT][FONT=&quot][FONT=&quot][FONT=&quot](Maybe I'm wrong[FONT=&quot], but [FONT=&quot]a bungalow to me is absolutely [FONT=&quot]not a tent.)

[/FONT][/FONT][/FONT][/FONT][/FONT][FONT=&quot][FONT=&quot]Anyway[/FONT] I have concluded that [FONT=&quot]I'm wasting my time. They won't / can't [FONT=&quot]/ can't be bothered to [FONT=&quot]respond to[/FONT] feedback about [FONT=&quot]accommodation [/FONT]descriptions. [/FONT][/FONT][/FONT][/FONT]

[FONT=&quot]I’m posting this to warn people to be very wary of accommodation descriptions on Booking.com / Priceline etc.[/FONT]

Everything I can find in English refers to these as bungalow tents and the site is a camping site. Here for instance

http://en.campingsaujon.com/233-rentals/775-bungalow-tent-2-bedr.html

Poppie68

Last minute or not, did you not at least look up the accommodation, pictures etc?