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npower and "executive complaints"

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  • dogshome
    dogshome Posts: 3,878 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Gingerbob
    It's important that the letter is headed 'COMPLAINT' big and bold

    In the Fairy Land inhabited by energy suppliers they have to follow a set procedure with customer complaints, but their take on this is that if the actual word 'Complaint' isn't used by a customer when contacting them, no matter how serious the problem, they don't have to follow the set procedure.

    As mentioned in my #6, n'power have a record of trying to reduce the number of official Complaints by any means possible
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