Seatwave Seller Dispute

laurah1985

Would be super grateful if someone has any advice on this as it's pretty vague on the website and they don't appear to have a regulatory body!

I sold a ticket on seatwave last saturday for an event this coming saturday. However, personal circumstance changed so I could attend and as soon as I got the confirmation email stating my ticket had sold I filled out a basic form online via seatwave's customer care saying i wouldn't be able to supply the tickets.

A representative contacted me, outlining not being able to fulfil an order would carry a charge and she outlined the charges and asked me to confirmt o proceed so she could cancel my sale. The charges were opaque, so there was some correspondance going back and forth as it was not clear and it was just me asking for further clarity.

Anyhow, Monday morning I felt it ws more hassle than it was worth and logged onto seatwave where my sale was still live to obtain the postal information and I posted the ticket to the buyer. I then went onto seatwave to upload the tracking ifnormation and my sale had gone. I called customer care and the lady had just cancelled my sale without my confirmation and purchased another ticket from seatwave to send to the buyer.

At no point did she notify me she was doing this, nor have I even at this stage had a cancellation email from seatwave. She also emailed me further info on the charges on monday morning and still no statement of cancelling my order.She implied I had a choice as to which charge I was to accept at this stage.

I escalated it to their rubbish seller resolution team, who only correspond via email and they are denying all liability because of my original request online had an intention to not fulful the order - despite the response I had indicating it required confirmation from me of charges . they won't send me the sale proceeds (£58) and theyve charged me £67 cancellation admin fees (which I've still not had any written notification of - they just took it). I still havent had an email telling me my original sale listing was ever removed.

Do I have any rights? and if so, if theyre saying they wont refund or recompense me in any capacity what do I do from here?

fleshandbone

So you got the rep to process the cancellation for you, but you went ahead and sent the ticket anyway without notifying them of the change of heart? and now you are blaming seatwave......!,you should have waited.
I will let others with more legal knowledge answer you about the legalities of the mess you created for yourself.

shaun_from_Africa

laurah1985 wrote: »

. I called customer care and the lady had just cancelled my sale without my confirmation and purchased another ticket from seatwave to send to the buyer.

At no point did she notify me she was doing this,

There was no need for them to notify you as you had already agreed to this when listing the ticket for sale and as you had already notified them that you were not going to supply the ticket, they simply followed their laid down and previously agreed procedure.

4.7. Commitment to Supply:
By listing a ticket with us, you are committing to supply that ticket; which means that you are making and communicating an offer to sell that ticket. When a Buyer agrees to buy the ticket, he or she is accepting your offer, and the transaction is binding on the parties and you are required to supply a ticket to the Buyer. If, for any reason, you fail to fulfil on the contract you have entered into in respect of the sale of your ticket to the Buyer, you agree that we can deduct payment from your credit/debit card or account balance with us, for expenses or charges that we incur in finding a replacement ticket or providing a refund

.

pinkshoes

laurah1985 wrote: »

I sold a ticket on seatwave last saturday for an event this coming saturday. However, personal circumstance changed so I could attend and as soon as I got the confirmation email stating my ticket had sold I filled out a basic form online via seatwave's customer care saying i wouldn't be able to supply the tickets.

A representative contacted me, outlining not being able to fulfil an order would carry a charge and she outlined the charges and asked me to confirmt o proceed so she could cancel my sale. The charges were opaque, so there was some correspondance going back and forth as it was not clear and it was just me asking for further clarity.

In writing, did you actually confirm that you could not supply the ticket? Or did you just question the charges?

What specifically was stated in writing by either party? (the wording could be important...)

Their own T&Cs state:

In the event that you are unable to supply tickets you are required to contact the Seller Support Team for further instructions.

The Selling Member agrees not to dispatch alternate tickets from those ordered by the Buyer without first contacting the Seatwave Seller Support Team.

Their further instruction was asking you to confirm if you could not supply the ticket. (what were the exact words used by both them and you???)


Their T&Cs DO NOT state that by clicking the "I can't supply the tickets" button, you are agreeing for them to purchase another ticket. It just says to await their next instruction.

This will come down to the wording of what was said.

pinkshoes

daytona0 wrote: »

Without going into the rest of the post....

If you sold a ticket and then decided to go, you would surely need to buy an alternative ticket to replace the one you had sold? Or is that too obvious?

It is not that obvs, but indeed when they confirmed this was the case, the OP decided not to cancel and hence sent their own ticket as agreed.

It comes down to whether the OP then actually agreed to the cancellation or just enquired about it.

pinkshoes

If the event is this saturday, there is still time for one of the tickets to be sent back.

Is it possible to phone the buyer and ask them to refuse delivery? Or send it back to you (at your cost)?

shaun_from_Africa

pinkshoes wrote: »

In writing, did you actually confirm that you could not supply the ticket? Or did you just question the charges?

pinkshoes wrote: »

It comes down to whether the OP then actually agreed to the cancellation or just enquired about it.

The way the OP worded it in their opening post, I would say that they clearly stated that they wouldn't be supply the tickets.

laurah1985 wrote: »

and as soon as I got the confirmation email stating my ticket had sold I filled out a basic form online via seatwave's customer care saying i wouldn't be able to supply the tickets.