Online Retailer Sent Extra Multiple Items - Keep or Return?

fleshandbone

WhyNot? wrote: »

What a wonderful site MSE Martin has created here.

No wonder he has all but given up on it, prefering now to concentrate on other media outlets such as TV, radio or even twitter.

I am afraid we don't live in a perfect world.

fleshandbone

shaun_from_Africa wrote: »

I somehow think that the estimated £87 million that he sold it for had a lot more to do with it than the fact that there are a few liars and trolls using the website.

No need to put yourself down Shauny boy:rotfl:

WhyNot?

fleshandbone wrote: »

I am afraid we don't live in a perfect world.

Particularly when we have posters who seem to believe two wrongs make a right

unholyangel

WhyNot? wrote: »

I think you are possibly about 15 years behind the time and/or the law in Scotland may be different

But as I said, INAL.

Its the law in E & W.

Its also the exact same advice given by citizens advice in that BBC link someone posted earlier

But this doesn't apply to items sent to you by mistake (as happened to Robert); if the order was sent to you twice; or if there's extra stuff on top of what you ordered.
If a firm has left goods with you that weren't unsolicited goods, they still belong to the trader and you should try to give them back.
Firms can take you to court to recover their goods.

...

You must try to contact the company twice in writing, following a set procedure.
Even after you've sold the items, it'll be at least six years before you can spend the dosh. During that time the original owner can still claim the money back from you.

SailorSam

http://www.onlineshoppingrights.co.uk/legally-can-i-keep-second-laptop.html

arcon5

The facts are here... read unholys post, some of the other comments are either incorrect or ridiculous...

So now it's just a right and wrong dilemma...

you can do the right thing, contact them
you can do the debatable thing, wait for them to contact you, return if requested and use without damaging in the meantime
you can do the wrong thing, deny receiving them

peachyprice

WhyNot? wrote: »

The extra items supplied could be construed as unsolicited; you ordered one cap (so that was solicited) but you did not order the other two (so they may be considered unsolicited)
Under the Unsolicited Goods and Services Act 1971 (as amended), a supplier is not permitted to charge you for the extra items if they are unsolicited. As the recipient, under this act, you are not obligated to either pay for the extra items nor return them.
(This act is in place to prevent unscrupulous suppliers sending out unsolicited goods and then demanding payment from the consumer)

No, they're not unsolicited, by any stretch of the imagination. It's supplier error, nothing more.

To be unsolicited OP would have had to have had no contact with the the supplier at all.


Edit
Opps, sorry just seen you've already been told the error of your ways.