Energy club details are wrong

paul_hewitt

Help

I have received notification that I will be getting my pay back for switching dual fuels to BG. However, the mail note from MSE says unfortunately only one was switched and therefore I will be getting only 50% of the benefit. I called BG who confirmed I have switched both fuels and my online account details confirm this. How do I contact MSE to get this resolved? I cannot find any contact details, only FAQ's

Very frustrated.

Paul

molerat

energyclub@moneysavingexpert.com

Sosumi

paul_hewitt wrote: »

Help

I have received notification that I will be getting my pay back for switching dual fuels to BG. However, the mail note from MSE says unfortunately only one was switched and therefore I will be getting only 50% of the benefit. I called BG who confirmed I have switched both fuels and my online account details confirm this. How do I contact MSE to get this resolved? I cannot find any contact details, only FAQ's

Very frustrated.

Paul

Unfortunately, by using the "Cheap" Energy Club for your switch, you've let yourself in for what will probably be a protracted and time-consuming process of email exchanges to get this sorted out.

MSE’s “Cheap” Energy Club – which, let it be remembered, demands from you a totally unjustifiable amount of personal details about you before it will even deign to give you a comparison quotation – is anally retentive about divulging its own contact details.

It’s the only comparison site of which I’m aware that refuses to reveal its telephone number and even its postal address

MSE_Roxanne wrote: »

We aren't a company that has a telephone service for users to reach us on. However, we respond as quickly as we can to emails from our users.

So, when a problem like yours arises, there’s no way of speaking, quickly and directly, to a human being who can sort it out on the spot.

That’s why it’s best to avoid the wretched thing completely and use a proper energy comparison site, such as Energy Helpline, instead.

(Via Quidco or Top Casback if you want to be rewarded with a cashback). :money:

Former_MSE_Laura_B

Hi paul hewitt,

Sorry to hear about this! If you send us an email to energyclub@moneysavingexpert.com we can have a look into this for you.

As we're an online-only company, we don't have a telephone number to contact our users from. However, we do reply to all user queries via email - usually on the same day but if not, within 48 hours.

Thanks,
MSE Laura