Questions about if I have a claim

jenniewb

takman wrote: »

I think your completely missing the point of what everyone is saying!. Not only do you have to show its faulty you have to prove that it's faulty due to a manufacturing fault when it was made over 3 years ago!.

If something becomes faulty but isn't due to a manufacturing fault then you have not got a leg to stand on and you won't get any money back!.

Yes, I understood this, but I am doing what I have been asked to do by the company in question.


Since being told this- and weather or not I have a case I agree is still in question, I was next asking what I should be looking out for so I don't miss something or end up missing out on being able to claim any refund back if I am applicable for it. As I did say above; being that I have already been misadvised once (the company complaints person tried to tell me my issue was with the manufacturer and not the retailer) I was/am next trying to get help with where I stood and what potentially to look out for so I don't end up missing out on anything because they'd mis advised me a second time because in my mind this could happen.


I can take the monitor to be professionally looked at to see if there is a fault, but this isn't likely to be free and I don't even know if the company will accept the results and may want to perform their own tests, thus having wasted my time and money.


I will wait to see if and what they advise so I know weather to get a professional test or not but as it stands; the monitor isn't working properly (where it once was) on my PC and a new monitor (when using the old cables and old graphics card and not changing anything else but the monitor) works perfectly.


I'm no expert here but my assumption would be that the monitor is at fault.
Proving that I agree would be the next step and proving it's a fault and not some alien-force that broke into my home and locked up when they left (because it was fine when I left home and not when I got back just hours later and there was no-one else in my home, no other animals, plant-life and the monitor lives in the shade in a cooled room) I agree needs to be done, but until the company ask me to, I wont be shelling out myself to get a professional test done.

bris

A 3 year old monitor is worth buttons now and even if you did win they can pay you a refund less the use you have had from it for the last 3 years so it's not going to me very much.


Some things are just best accepted in life and technology at the end of their life span is one of them.


Just because the SOGA says you have up to 6 years doesn't mean everything must last 6 years.

JJ_Egan

(I will wait to see if and what they advise so I know weather to get a professional test )

On a three year old monitor unless it was top of the range not worth the bother in my view .
£170 is cheap end of the range .
Not something you can take apart easily and say xx or yy board is faulty .
Worth spending time on a letter and stamp to the vendor but i would not spend money on a report to get a few quid back pro rata .

lincroft1710

jenniewb wrote: »

Since being told this- and weather or not I have a case I agree is still in question, I was next asking what I should be looking out for so I don't miss something or end up missing out on being able to claim any refund back if I am applicable for it. As I did say above; being that I have already been misadvised once (the company complaints person tried to tell me my issue was with the manufacturer and not the retailer) I was/am next trying to get help with where I stood and what potentially to look out for so I don't end up missing out on anything because they'd mis advised me a second time because in my mind this could happen.

There are only two possible outcomes to this :

1. You receive a proportionate refund because an inherent fault is found. But as the value of a 3 yr old monitor is minimal, you would receive very little money.

2. You receive nothing as the fault is not inherent, or caused by negligence/misuse or a component has reached the end of its lifespan or it was sabotaged by fastidious alien invaders

takman

jenniewb wrote: »

I'm no expert here but my assumption would be that the monitor is at fault.
Proving that I agree would be the next step and proving it's a fault and not some alien-force that broke into my home and locked up when they left (because it was fine when I left home and not when I got back just hours later and there was no-one else in my home, no other animals, plant-life and the monitor lives in the shade in a cooled room) I agree needs to be done, but until the company ask me to, I wont be shelling out myself to get a professional test done.

Your still missing the point!. There is no question that the monitor is faulty, it's obvious it's faulty because it does not display the image correctly.

But you will only get a refund if it is caused by a manufacturing fault when it was made.

The monitor could have been manufactured correctly but still fail after 3 years due it simply wearing out naturally. Considering that it has worked for 3 years perfectly it's unlikely that a manufacturing fault caused this because otherwise it would have failed sooner.

Zandoni

Monitors often have a 3 year guarantee, have you actually tried talking to Asus?

robatwork

If your monitor is the vs238h-p and/or the one you bought had the same terms as the current model, then you have a 3 year warranty with Asus and given the "dad" situation you are better off talking to Asus directly:

https://www.asus.com/uk/Commercial-Monitors/VS238HP/HelpDesk_Warranty/

Do you have the original receipt to prove date of purchase?

Some companies are more than helpful with warranties and despite you only being entitled to a partial refund, you could end up with a new screen.

Big mention to Plantronics who have replaced several items I use at work with new ones when they have gone faulty above and beyond their terms.