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Ok thank you so if I demonstrate to them there is an issue and they keep sending it back saying they can't locate an issue then where do I go from there? If I prove there is an issue but they can't find it when I send it to them?
I'd cross that bridge if you come to it. I've done the same myself, geared up expecting the retailer to be awkward about it only for there to be no issues at all - so try seeing what happens first.
I'd also advise you to back up and wipe the computer before sending it off too. Not only to check its not a software issue but also to protect any data you might have on there.
You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
Thank you for your advice. To clarify I have already sent it off last Friday. They are inspecting it this week to see if they can replicate the issue or not so will take it from there!
