On The Buses: The Complete Series Boxset (11 DVDs) £17.97 delivered

rockyrose

pudding wrote: »

This is the second time I have ordered too..Does anybody REALLY get a copy of this

I got mine last week on supersaver-i think i ordered it about 10 minutes after op posted the deal. I also ordered in the summer glitch but got that one cancelled

Beancounter

Just received this email......I suspect everyone else that's complained will ge tht e same word for word. I have just returned another email to them cancelling my account. It's more on principal than anything. My main gripe is taking 9 days to cancel my order, didn't they know it was the incorrect price then?



Dear Customer,

Thank you for contacting Amazon.co.uk.

First, please allow me to extend my most sincere apologies for any
frustration this matter has caused.

We regret that a pricing error has again occurred and we very are
sorry that you are disappointed with our decision to cancel your
order for "On The Buses: The Complete Series Boxset".

In our Pricing and Availability Policy we state that where an item's
correct price is higher than our stated price, we will cancel the
order and notify you of that cancellation:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040614

We regret that the pricing error occurred and we are sorry that you
are disappointed with our decision to offer you "On The Buses: The
Complete Series Boxset" at the correct price.

Please know that this was in no way intentional. Because we have
millions of items for sale on our website and inventory is stocked
in multiple fulfillment centers across the country, on rare
occasions there will be a problem with a particular set of inventory
that we may not be aware of until we receive reports for our
customers. I'm very sorry for the inconvenience.

I request you to understand that this error of ours was purely
unintentional and our technical team is working hard to minimize
such errors. I hope you'll co-operate with us and understand our
limitations in this regard.

This situation was the result of a combination of technical and
human errors, and that in no way did we intend for this to happen.

Until that time, Amazon.co.uk is within its rights not to accept
your order and may indicate its non-acceptance by cancelling your
order.

For further information on our Conditions of Use and Sale, please
see our online Help Desk at the following link:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040616

As a representative of Amazon.co.uk, I want to assure you that we
value our customers' trust above all else--it's the foundation on
which our company was built. Please know that we'll continue working
hard to ensure that you receive accurate service, and to minimise
the chances of anything like this occurring again.

Despite our best efforts, due to the extensive nature of our
catalogue, pricing errors can occasionally occur. We endeavour to
provide our customers with the best possible customer experience and
we realise that on this occasion, as a result of a pricing error, we
have not met that standard.

To facilitate handling of this query if you need any further
clarifications please visit the following link to send us an e-mail:

http://www.amazon.co.uk/gp/help/contact-us/general-questions.html

Thank you for your patience and understanding in this matter.


Please let us know if this e-mail answered your question:

If yes, click here:
http://www.amazon.co.uk/rsvp-y?c=gygahqxa3230731382
If not, click here:
http://www.amazon.co.uk/rsvp-n?c=gygahqxa3230731382&q=ukff

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our website.


Warmest regards

Praneel
Customer Service
Amazon.co.uk

clockhouse

I've clicked on the no box again and explained my dissatisfaction that it has happened twice to me!!