On The Buses: The Complete Series Boxset (11 DVDs) £17.97 delivered

Beancounter

rainee wrote: »

same here AGAIN!!!! I told my Mum that Dad was going to get it for christmas as I couldn't get it for his birthday in July I think next time its pay for postage!!!

I paid for the postage and received the cancellation email too:mad:

pudding

I am trying to email them as it's gone from my account..what a surprise.It won't let me send the email without the order number but i can't find the order number as it was on my account

Beancounter

pudding wrote: »

I am trying to email them as it's gone from my account..what a surprise.It won't let me send the email without the order number but i can't find the order number as it was on my account

Just go to "Help" search for "contact" then select "other questions and comments" that from the drop down menu. Just type your order number at the top of the page and you should be ok. I have just sent them a wee loveletter re this:mad:

pudding

I don't know my order number till i go back to work so I will have to wait till then...I knew i wouldn't get it just like last time...

computersaysdoh

I did search on contact, but could not find 'other questions and comments'

grilli

i emailed them too, went through the site and it asked for order number but pressed send again and it went through without it.

Beancounter

computersaysdoh wrote: »

I did search on contact, but could not find 'other questions and comments'

Sorry, I should have said that when you click on help on the top right of the home page you'll see a "contact us" box on the right hand side, half way down. Click on the customer service icon in that box. Then it should display any recent orders you have. Click on "my question is not related to an order" then choose the other question from the drop down. Hope that helps.

They don't make it easy to complain do they?:mad:

paulie558

Here's my reply to their standard"Dear Customer"cancellation e-mail:


"Despite our best efforts, with the millions of items available on our
website, pricing errors can occasionally occur."
Out of the millions of items on your website,you pick the same item to
misprice and then cancel as you did earlier in the year with me.
"Please accept our sincere apologies for the inconvenience caused by
this error, and rest assured that we will continue to make every effort
to maintain the accuracy of all prices on our site."
You seem to make a habit of it.

"We look forward to serving you again in the future"
What do you mean,AGAIN.?
You havent served me this time.
Plenty of other retailers out there,in a declining marketplace.You should
hold on to the customers you have.

---

Original Message

---

From: "Amazon.co.uk Customer Service" <[EMAIL="order-update&#64;amazon.co.uk"]order-update@amazon.co.uk[/EMAIL]>
To: <>
Cc: <[EMAIL="order-update&#64;amazon.co.uk"]order-update@amazon.co.uk[/EMAIL]>
Sent: Monday, September 24, 2007 9:50 PM
Subject: Your Amazon.co.uk Order(s) (#)


> Dear Customer
>
> We are writing to inform you that the price for the following item was
> displayed incorrectly at the time you placed the above referenced
> order:
>
>

---

> On The Buses: The Complete Series Boxset
>

---

>
> Despite our best efforts, with the millions of items available on our
> website, pricing errors can occasionally occur.
>
> In our Pricing and Availability Policy (see
> http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040614),
> we state that where an item's correct price is higher than our stated
> price, we will cancel the order and notify you of that cancellation.
>
> Your order has now been cancelled. If you still wish to purchase this
> item, please place a new order online which will be charged at the
> correct price, when we dispatch it to you.
>
> Please accept our sincere apologies for the inconvenience caused by
> this error, and rest assured that we will continue to make every effort
> to maintain the accuracy of all prices on our site.
>
> We look forward to serving you again in the future.
>
> Warmest regards,
>
> Customer Service Department
> Amazon.co.uk
>
> Please note: This e-mail was sent from a notification-only address
> that cannot accept incoming e-mail. Please do not reply to this
> message.
>

clockhouse

i ordered mine with 1st class postage and for 2nd time it was cancelled!!

pudding

clockhouse wrote: »

i ordered mine with 1st class postage and for 2nd time it was cancelled!!

This is the second time I have ordered too..Does anybody REALLY get a copy of this