Being Charged incorrectly.

Westbeef

I moved into a house at the start of this year and I have never received a bill for my gas & electric in this time, yet I have been submitting meter readings. I pay each month via direct debit and decided to find out why I haven't received a bill yet. It turns out I have a prepayment meter yet NPower have allowed me to pay via direct debit for this entire time and in the numerous times I have asked why they aren't billing me haven't picked up on this. There was a British Gas smart meter when I moved in but I don't use that anymore.

I'm currently trying to get this sorted now but I'm worried as where this leaves me, could I end up with a massive bill? I am still on a fixed tariff that I had at my previous address which was a credit meter.

D_M_E

You say there was a BG smart meter but you don't use it any longer.

When you moved in, did you tell BG that you were now responsible for the energy bills BEFORE moving to Npower?

I believe that the BG smart meters become dumb when you switch to another supplier (with the exception of a switch to Sainsburys energy).

Something does not sound right - a prepayment meter but you pay by DD - do the DD payments automatically appear on the meter, or is the meter not really a prepay?

Westbeef

D_M_E wrote: »

You say there was a BG smart meter but you don't use it any longer.

When you moved in, did you tell BG that you were now responsible for the energy bills BEFORE moving to Npower?

I believe that the BG smart meters become dumb when you switch to another supplier (with the exception of a switch to Sainsburys energy).

Something does not sound right - a prepayment meter but you pay by DD - do the DD payments automatically appear on the meter, or is the meter not really a prepay?

It looks like a prepay meter, it has everything a prepay meter would have, NPower set me up as if I was on a credit meter my welcome letter says this. Their records however show a prepay meter. I did tell BG and paid their bill for the short period inbetween changing to Npower when moving in. I agree things don't seem right, I can't go 8 months without loading up a prepay meter. Can a prepay meter be converted to work as a credit meter?

spiro

If you have a prepayment meter you would need to top it up ever week or you would have no gas/electric, are you do this? If not it is probably a credit meter.
Smart meters can operate as credit or ppm but they are recorded as credit on industry systems.

Robin9

OP in your original post you say "I am still on a fixed tariff that I had at my previous address which was a credit meter."

What ever your supply arrangements were at your previous address have no relationship to your new address. You will have submitted final readings and received a final bill for your old address.