We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Refunds and Exchanges
Comments
-
Like I said. I'm not a dishonest person. I work in retail myself and need to get an understanding of this. So basically we are rewarding dishonesty instead of honesty. If that is the case then society is messed up.0
-
So if I was a dishonest person, which I'm not. I could purposely damage the trousers and ask them for an exchange or a refund for the price I paid.
You could hardly argue they were torn on purchase, nor would they believe they were.
They might also decide to repair the damage you did, which would rather defeat the object.I work in retail myself and need to get an understanding of this.
This is a long thread where the same answers have been repeated ad nauseam by several different posters. Time to draw it to a close I think...0 -
It may be worth asking them on facebook or some other social media platform to clarify exactly what their in stores returns policy is.
Just usually retailers give the purchase price if you do have the receipt and the lowest selling price if you do not.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
unholyangel wrote: »Just usually retailers give the purchase price if you do have the receipt and the lowest selling price if you do not.
H&M Head Office have already clarified the position to the OP.0 -
Moneyineptitude wrote: »Not after two months. Many retailers won't give a refund at all after 30 days have passed.Others will give gift vouchers.
H&M Head Office have already clarified the position to the OP.
I saw the OP saying they contacted customer services, not that they had asked head office.
Some retailers give a refund for longer - a year is the longest I've heard of. And I can't find anything online indicating H&M's in store returns policy so always useful to find out what it is given it can form a contractual right rather than a statutory one.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
unholyangel wrote: »Some retailers give a refund for longer - a year is the longest I've heard of
(In my experience centralised "Customer Services" are routinely sited in a firm's Head Office)0 -
From an H&M receipt dated 18 July:
Please retain this receipt for an exchange or refund within 28 days if not satisfied with your purchase. Statutory rights not affected.
The back of the receipt says:
H&M are happy to exchange or refund unsuitable garments within 28 days, provided they are in a resalable condition and a valid receipt is presented.0 -
I don't think they are punishing honesty at all. In 2 months the shop may have less demand for the product, and as it was in the sale it would suggest that it is true.
You are returning a pair of trousers that are now worth £15 to the retailer. If it was a couple of days there might be a bit of goodwill but I think they are reasonable after 2 months.0 -
Moneyineptitude wrote: »Just out of interest (and I know it's taking the thread off topic) which firm actually offers an unsuitable refund guarantee that lasts a year?
(In my experience centralised "Customer Services" are routinely sited in a firm's Head Office)
Kiddicare, decathalon, ikea & schuh are the ones I know of.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Like I said. I'm not a dishonest person. I work in retail myself and need to get an understanding of this. So basically we are rewarding dishonesty instead of honesty. If that is the case then society is messed up.
So what are you saying... Retailers shouldn't accept returns when goods develop faults? Or retailers should offer an unconditional returns policy with no time restraints?
And in the case of the former, how is getting a replacement rewarding dishonesty?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards