Refunds and Exchanges

marcarm

DonVig wrote: »

Like I said. I'm not a dishonest person. I work in retail myself and need to get an understanding of this. So basically we are rewarding dishonesty instead of honesty. If that is the case then society is messed up.

Just like so much of the world now yes, it does not pay to be honest anymore.

[Deleted User]

DonVig wrote: »

So if I was a dishonest person, which I'm not. I could purposely damage the trousers and ask them for an exchange or a refund for the price I paid.

Not after two months you couldn't!
You could hardly argue they were torn on purchase, nor would they believe they were.
They might also decide to repair the damage you did, which would rather defeat the object.

DonVig wrote: »

I work in retail myself and need to get an understanding of this.

All you need to "understand" is that unsuitable refunds are an extra "courtesy" which many retailers offer in addition to your statutory rights. The retailer is not obliged to refund unless the items are faulty or damaged at the time of purchase.

This is a long thread where the same answers have been repeated ad nauseam by several different posters. Time to draw it to a close I think...

unholyangel

It may be worth asking them on facebook or some other social media platform to clarify exactly what their in stores returns policy is.

Just usually retailers give the purchase price if you do have the receipt and the lowest selling price if you do not.

[Deleted User]

unholyangel wrote: »

Just usually retailers give the purchase price if you do have the receipt and the lowest selling price if you do not.

Not after two months. Many retailers won't give a refund at all after 30 days have passed.Others will give gift vouchers.

H&M Head Office have already clarified the position to the OP.

unholyangel

Moneyineptitude wrote: »

Not after two months. Many retailers won't give a refund at all after 30 days have passed.Others will give gift vouchers.

H&M Head Office have already clarified the position to the OP.

I saw the OP saying they contacted customer services, not that they had asked head office.

Some retailers give a refund for longer - a year is the longest I've heard of. And I can't find anything online indicating H&M's in store returns policy so always useful to find out what it is given it can form a contractual right rather than a statutory one.

[Deleted User]

unholyangel wrote: »

Some retailers give a refund for longer - a year is the longest I've heard of

Just out of interest (and I know it's taking the thread off topic) which firm actually offers an unsuitable refund guarantee that lasts a year?

(In my experience centralised "Customer Services" are routinely sited in a firm's Head Office)

LilElvis

From an H&M receipt dated 18 July:

Please retain this receipt for an exchange or refund within 28 days if not satisfied with your purchase. Statutory rights not affected.

The back of the receipt says:

H&M are happy to exchange or refund unsuitable garments within 28 days, provided they are in a resalable condition and a valid receipt is presented.

Chucky1234

I don't think they are punishing honesty at all. In 2 months the shop may have less demand for the product, and as it was in the sale it would suggest that it is true.

You are returning a pair of trousers that are now worth £15 to the retailer. If it was a couple of days there might be a bit of goodwill but I think they are reasonable after 2 months.

unholyangel

Moneyineptitude wrote: »

Just out of interest (and I know it's taking the thread off topic) which firm actually offers an unsuitable refund guarantee that lasts a year?

(In my experience centralised "Customer Services" are routinely sited in a firm's Head Office)

Kiddicare, decathalon, ikea & schuh are the ones I know of.

arcon5

DonVig wrote: »

Like I said. I'm not a dishonest person. I work in retail myself and need to get an understanding of this. So basically we are rewarding dishonesty instead of honesty. If that is the case then society is messed up.

So what are you saying... Retailers shouldn't accept returns when goods develop faults? Or retailers should offer an unconditional returns policy with no time restraints?
And in the case of the former, how is getting a replacement rewarding dishonesty?