Blunt blade - eBayer disputes

Kirpi

I bought a replacement shredder blade off an eBay vendor a few days ago. It arrived in good time.
I paid by PayPal

The blade looked sharp, but when I fitted it I found it wouldn't even shred single green raspberry canes and the shredder machine was getting heated so I switched off and stopped using it.

I contacted the vendor through the eBay contact route, but he is saying if I knew the blade was blunt before use I should have contacted then for a replacement, but now there is no proof that I only passed a few raspberry canes through so how does he know my complaint is genuine?

He has asked for me to provide photographs of the blade so he can decide what he is willing to do, but I cannot see how a photograph will prove anything either way. I will photo and send but I think he is stalling.

I am looking for a complete refund as the part is not fit for purpose but I may find I have to go through the Resolution Centre.

Am I on the right track?

mrcol1000

Provide the photo and if they still won't deal with it, open a case for SNAD but be prepared to return the part. The seller might be trying to put hurdles in the way and hoping you will give up. Ultimately though if the seller drags his feet then opening a case will hopefully push them into action. You should at least give them a chance to deal with it without a case first though.

mrcol1000

Also I am no expert but putting raspberry canes in a paper shredder would not be a good idea. Putting them in a garden shredder does not sound a good idea either. Either way they would wrap round the blades and jam them. Apologies if it is specialist machinery you are talking about.

Kirpi

Thank you for your reply. Sorry I should have made it clear the blade is for a garden shredder, which should be able to deal with raspberry canes easily.

The vendor is sending a returns envelope so they can inspect the blade and decide upon a solution.

It is interesting that there is a previous feedback from someone else who bought one of these and said the blade was blunt so I am not alone.

theonlywayisup

https://forums.moneysavingexpert.com/discussion/5506922

Your other thread. I know someone suggested posting here, but that usually means having your thread moved rather than duplicated.

Perhaps if you PM the board guide, they will move and merge for you.

theonlywayisup

Kirpi wrote: »

Thank you for your reply. Sorry I should have made it clear the blade is for a garden shredder, which should be able to deal with raspberry canes easily.

The vendor is sending a returns envelope so they can inspect the blade and decide upon a solution.

It is interesting that there is a previous feedback from someone else who bought one of these and said the blade was blunt so I am not alone.

I would not be sending it back unless the 'returns envelope' has tracking. If you do send it back without tracking and the seller tells you he hasn't received it, you will be stuck.

Kirpi

Sorry - will do.

and regarding not sending back unless tracked - good point. I will make sure it is.

theonlywayisup

Definitely send it tracked, use someone like MyHermes, perhaps via a service agent like Parcel2Go or similar, if the seller's envelope doesn't have tracking. Alternatively, go with the SNAD case and let the seller provide a tracked label through the case or let Ebay give one.