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John Lewis refunds policy
Comments
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That's my question. Would you apply the same principle to clothes or any other items?
And in that case, what's the point of saying "you have 90 days to return it in case you're not happy with your purchase" without using it?
I wonder if the "unused" term meaning is the same as with clothes. That is you can try them on at home but not use them outside or damage them in any way.
I suggest you go in and ask JL specifically about these headphones. (From memory, I think they come with protective covers round the ear cushions, so they may be OK with you trying them at home subject to the protective covers remaining in place. Of course they may not be happy but you should get an answer to your question.)0 -
Ask yourself if you would happily accept the same product if the sealing was broken and the packaging obviously having been opened. I think you'd want the seal intact unless there was a discount on the price.S. The only difference is that I have to break the sealing, but the package, the quality and everything is new.
Where exactly are you planning to use the headphones? I agree with Shaun that they are excellent for blocking out "white noise" like the sound of the engine on an aircraft, or a washing machine etc but useless otherwise.0 -
Thank all for your replies,
Of course I would prefer the ones sealed (as I am prefer to buy a shirt folded and sealed in the plastic), but if they are the last ones, I wouldn't have a problem with that, given that they are in new condition (original packaging, all plastics, all cables folded, brand new smell...)
About the headphones, I'm planning to use them at home, with a/c and heater noise, and in the street, with cars and wind noise mainly. And I've read very good and very bad reviews about them (QC35): about the noise cancelling in those situations and about the sound quality as well.
And from the point of view of the seller (big retailer, not a small business of course), what would you prefer? Sell the headphones with a, let's say 50% chance the client will return them in a unsealed but new condition, or no sale at all?0 -
They'll be fine for the air conditioner at home. They'll help in the street, but are not fully efficient in that situation., I'm planning to use them at home, with a/c and heater noise, and in the street, with cars and wind noise mainly. And I've read very good and very bad reviews about them (QC35): about the noise cancelling in those situations and about the sound quality as well.
That's not how it works. You can try out the headphones by using the demonstration model in the shop.from the point of view of the seller (big retailer, not a small business of course), what would you prefer? Sell the headphones with a, let's say 50% chance the client will return them in a unsealed but new condition, or no sale at all?
In my experience, no customer wants personal items obviously used.
For example, I've seen people break the seals on such an item in a shop, inspect the item and then select another sealed box to take to the till!
The opened boxes are then definite shrinkage for the shop because they are only (eventually) sold when a discount is applied.0 -
Why not pop into JL and have a look at the demo set they have on display and ask the sales assistant if it would possible to take them outside the store to see how they are with traffic noise.They are quite expensive, so if I cannot try them where I'm gonna use them, I won't buy them in any case
If you offer to leave a cash deposit for the full value of the headphones, they may well agree to this.0 -
shaun_from_Africa wrote: »Why not pop into JL and have a look at the demo set they have on display and ask the sales assistant if it would possible to take them outside the store to see how they are with traffic noise.
If you offer to leave a cash deposit for the full value of the headphones, they may well agree to this.
They won't bother with this. They will just suggest buying them and if you don't like them bring them back.
The wording on the refund policy ("we'd like this" and "we'd expect") are just to stop people abusing the system and they will give the OP a refund irrespective that they are over the ear headphones and they have tried them.
If the OP does return them, John Lewis will simply mark them down and stick them on sale. Someone who is less fussy than some of the people here will buy them.
John Lewis won't lose out, as the mark up on the headphones will be horrendous, so even discounted down they will be well in profit. The OP will also think better of John Lewis and will continue to spend money there.0 -
They won't bother with this. They will just suggest buying them and if you don't like them bring them back.
The wording on the refund policy ("we'd like this" and "we'd expect") are just to stop people abusing the system and they will give the OP a refund irrespective that they are over the ear headphones and they have tried them.
If the OP does return them, John Lewis will simply mark them down and stick them on sale. Someone who is less fussy than some of the people here will buy them.
John Lewis won't lose out, as the mark up on the headphones will be horrendous, so even discounted down they will be well in profit. The OP will also think better of John Lewis and will continue to spend money there.
That sounds a very enlightened approach by JL, especially if they know some customers will only buy discounted items.
However if I were the op I would still check by asking JL in advance, just to be absolutely certain JL are happy with what he is proposing.0 -
Of course they will "lose out". Have you never heard the term "profit margin"?John Lewis won't lose out, as the mark up on the headphones will be horrendous,
I can assure you that John Lewis (along with other retailers) only take this approach if they are forced to.That sounds a very enlightened approach by JL, especially if they know some customers will only buy discounted items..0 -
Moneyineptitude wrote: »I can assure you that John Lewis (along with other retailers) only take this approach if they are forced to.
How can you assure me? Do you work for JL in a pricing capacity?0 -
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