New York dates changed - Help!!

rikmartin

I currently have booked 7 nights at the Days Inn (Broadway) on a 'advanced payment, no cancel' deal.

2 things though.

1. although it is booked and visible on their website they still haven't taken this 'advanced' payment after almost 1 month.

2. Our flights have just changed, unfortunately (in a way) adding an extra day either side of the current 7 days. So I need to arrange a hotel for both sides, or extend the current one?

Therefore. If they haven't taken payment do you think I have any kind of get out option? and if not what do you think I should do?

Weird questions I know, but thanks in advance if you can give me some pointers

Peter_Kendrick

You didn't by any chance book with Flyglobespan.com. my sister in law was messed about no end by them. When she booked and paid it was direct from Liverpool to New York. Then it stopped in Ireland. Then the flights were cancelled and they changed dates. Then the flights were cancelled altogether. Be warned. She had the same problem having booked hotels she couldn't cancel without losing money.

dmg24

Therefore. If they haven't taken payment do you think I have any kind of get out option? and if not what do you think I should do?

No, you don't have a get out. They may not even take payment until you do/ do not turn up, but they will take it!

Drop them an email and see what they say (the worst they can say is no!) x

rikmartin

Their terms state


Advance Purchase Discount Rate - Terms and Conditions Advance Purchase Discount Rate is available at participating hotels in the U.S., and Canada for TripRewards members only. Full payment required in advance. Customer's credit card will be charged at time of booking for the room charge and all applicable taxes. Reservations may not be cancelled or modified (i.e. changing arrival date or duration of stay). In the event of cancellation or modification, guest will forfeit total room charge plus taxes for the entire reservation. Once reservation is confirmed, no refunds or credits will be given. Guests who are not TripRewards members will be automatically enrolled. TripRewards membership is free. TripRewards membership, earning of points/miles, and redemption of points are subject to TripRewards Terms and Conditions. Room and rate are not guaranteed until credit card has been charged. We reserve the right to cancel any reservation without notice in the event of fraud or any other activities connected with the reservation, which are unlawful. Room rates do not include additional charges that may be imposed at the hotel, such as telephone, in-room movies, extra person charges, and other optional incidentals. Rates are based on single/double occupancy. The rate displayed does not include local taxes for hotels in the U.S. and most other countries. Availability of the Advance Purchase Discount Rate is limited and additional restrictions and blackout dates may apply. Offer not applicable to groups and cannot be combined with other special offers or promotions. Advance Purchase Discount Rate is non-commissionable. Void where prohibited by law

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So surely they should have taken payment?

dmg24

Looks like they should have, but still doesn't mean that they won't. You need to get in touch, that is the only way you are going to get a definitive answer.

Crabman

They may have just reserved the money with your credit card, not actually taken it. If you have internet access to your statement, check the 'pending' amount to see whether this is the case.