Big warranties/go assist- anyone come across them?

moneywastingdue

I wish I read reviews about them... they were annoyingly persuasive 
I have paid GBP 139 for an engineer to come and have a look at our oven. We had a problem with the ignition, which 

wouldn't stop and keep going while the oven was working. 

It took a few day for the engineer to come. Took him about 10 min to figure out that we need a new ignition in the oven.

He said we will be contacted by their team. We were quoted GBP 121 for the parts, which we paid straight away. 

They said the parts will be delivered within 10 days. I was tracking this. Than it got delayed for another week, than

for another 2 weeks. The first contact was made on the 04th Sep. On the 07th Oct we got a message saying the appliance 

is "beyond economical repair" and they offer us some GBP 40 voucher... which was a total joke. 

I contacted their support via chat and managed to get GBP 121 for the parts back, but they wouldn't refund GBP 139 for the

engineer. 

Totally unacceptable service - the job is not done and money and time are completely wasted. 

Jennyjt19

I would not touch this company. I got them to repair a washing machine but was not interested in a warranty. The man on the phone said I could cancel but 10 months later they’re still taking money. I initially got my bank to put a block on payment as well as emailing them (getting their email address is excruciating). They then changed the name very slightly and the payment went through. I finally got them to refund the payment. They took one more payment of circa. £10 and I thought that I could live with that as long as it was definitely cancelled. 10 months later and I noticed once again £69.99 has been taken from my account!!!