Big warranties/go assist- anyone come across them?

moneywastingdue

I wish I read reviews about them... they were annoyingly persuasive 
I have paid GBP 139 for an engineer to come and have a look at our oven. We had a problem with the ignition, which 

wouldn't stop and keep going while the oven was working. 

It took a few day for the engineer to come. Took him about 10 min to figure out that we need a new ignition in the oven.

He said we will be contacted by their team. We were quoted GBP 121 for the parts, which we paid straight away. 

They said the parts will be delivered within 10 days. I was tracking this. Than it got delayed for another week, than

for another 2 weeks. The first contact was made on the 04th Sep. On the 07th Oct we got a message saying the appliance 

is "beyond economical repair" and they offer us some GBP 40 voucher... which was a total joke. 

I contacted their support via chat and managed to get GBP 121 for the parts back, but they wouldn't refund GBP 139 for the

engineer. 

Totally unacceptable service - the job is not done and money and time are completely wasted. 

Jennyjt19

I would not touch this company. I got them to repair a washing machine but was not interested in a warranty. The man on the phone said I could cancel but 10 months later they’re still taking money. I initially got my bank to put a block on payment as well as emailing them (getting their email address is excruciating). They then changed the name very slightly and the payment went through. I finally got them to refund the payment. They took one more payment of circa. £10 and I thought that I could live with that as long as it was definitely cancelled. 10 months later and I noticed once again £69.99 has been taken from my account!!!  

cruchy_apples

Subject: Warning: Go Assist – Failed Cooker Repair, Elderly Customer Left Out of Pocket

I’m posting this to warn others, especially elderly or vulnerable customers, about my mum’s experience with Go Assist.

She’s 84, lives independently, and in late October 2024 her Creda Concept Solaplus electric cooker (bought in 1998) needed repair. She contacted Go Assist after they assured her they could fix it.

Here’s the timeline:

• End of October 2024 – Go Assist quoted £139 for an engineer visit, saying there’d be no extra charge if repairable on-site (parts extra). Mum agreed.
• 31 Oct 2024 – Engineer visited, confirmed it could be repaired but needed parts.
• 1 Nov 2024 – Mum paid £221.24 for the parts.
• 29 Nov 2024 – Engineer returned. At this point she was told the part for the front right hob ring had been ordered incorrectly, and the correct part no longer existed. They replaced the back left ring instead and said everything was fine.
• Within 24 hours – Mum reported the replaced ring was unsafe (heating uncontrollably to full power) and the front right ring still didn’t work.
• Early Dec 2024 – After multiple calls, she was told her cooker was “beyond repair” and offered 40% off a new one.

She received a refund for the unavailable part (£48.38), but is still £311.86 out of pocket for a “repair” that:

• Left one hob ring still broken
• Made the other unsafe
• Took over a month from first visit to “completion”
• Involved repeated rudeness, talking over her, and attempts to blame her for the fault

Go Assist initially offered her £100, then £120 “as a goodwill gesture” — which doesn’t even begin to cover the loss.

The worst part is that they assured her from the outset that they specialised in fixing this model, yet clearly didn’t check parts availability before taking her money.

My mum is now forced to buy a new cooker. If she didn’t have savings, she’d be without a safe way to cook.

Please be careful before using this company