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Covent garden fx - Warning
willo65
Posts: 1,012 Forumite
Hi All,
Just a word of warning about ordering from Covent Garden fx, whilst there rates may be attractive and service generally good if things go wrong or you have cause to complain then don't expect a fast response.
Having complained over a month ago and not being happy with the response I went to the ombudsman (as their site says you can), only to be told by the ombudsman that covent garden fx is no longer registered with the FCA and as such the ombudsman cannot intervene.
Since then I have requested that my complaint be escalated and two weeks later have not had a response to my complaint.
Just a word of warning about ordering from Covent Garden fx, whilst there rates may be attractive and service generally good if things go wrong or you have cause to complain then don't expect a fast response.
Having complained over a month ago and not being happy with the response I went to the ombudsman (as their site says you can), only to be told by the ombudsman that covent garden fx is no longer registered with the FCA and as such the ombudsman cannot intervene.
Since then I have requested that my complaint be escalated and two weeks later have not had a response to my complaint.
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