Laptop vendor is making a fool out of me :(

DraxDomax

I think I am definitely going the refund route. Not only they are incompetent with repairs, but they are not nice and I think they are being rather unfair.

Do I just send the laptop back with a letter requiring a refund or do I need to contact them through a solicitor? I called a solicitor and they said it will be a 2/3-hour job (at 240 pounds per hour), which isn't very viable for me

[Deleted User]

DraxDomax wrote: »

I called a solicitor and they said it will be a 2/3-hour job (at 240 pounds per hour), which isn't very viable for me

It's not very viable either for a laptop which probably didn't cost that much when it was brand new!

You should only even consider using a solicitor if you are going to court. Even then, you should be able to argue your case well enough on your own.

Regardless of all that, you are rather jumping the gun, simply write to them pointing out that this is not in fact the first time you have contacted them about the issue (enclose a copy of your original letter and proof of postage).

Tell them you require a refund, quoting the relevant Consumer Law (linked to elsewhere in the thread) and wait for a response. Don't send your product yet.

If they continue to play "dumb" in their response, you may need to send them a Letter Before Action (LBA).

DraxDomax

I had to pause pursuing the issue because my sister became very ill and I went to spend a month with her.
The laptop was paid for on 16-Mar and received 23-Mar. So, I reckon I am still within the magic 6-month period, if I act swiftly.

I haven't sent a reply to their claim that it they've never heard me saying I want to refund the product.

I wonder: is it still the way to go, considering I am close to ending the 6-month regulatory period?
Maybe I'm just better off sending the laptop, WITH a letter saying I am finally rejecting the product as it has the same problem after being repaired by them?

Thanks a lot for the help so far!

bod1467

Don't worry about the 6 months limit ... you've already been in contact with them about the issue well within the 6 month period. It doesn't matter if it goes beyond that period whilst reaching a resolution.