Section 75 refund, can we claim ?

maggiesfarms

Hi Forum members

This is my first post and I hope you can help.

In Feb this year we had 4 days of our holiday cancelled due to the cyclone in Fiji. We were not able to travel to our resort because there was a forced evacuation of all the islands. The resort would not refund any of our money, we had paid in advance for food and accommodation, because the evacuation was mandatory. Our insurance company refused to cover the cost of this as it we had not taken out the "extra" travel insurance on our travel insurance!

We booked the accomodation via booking.com and paid on credit card, would we be covered under the section 75 rules to claim from our credit card company, it cost well over £100 !

Sorry for the long post but thanks for listening and I hope you can help.

Maggie

Caz3121

maggiesfarms wrote: »

In Feb this year we had 4 days of our holiday cancelled due to the cyclone in Fiji. We were not able to travel to our resort because there was a forced evacuation of all the islands.

If all the islands were evacuated then I assume the resort was forced to close so they would not have been able to provide you what you paid for so I would have thought a refund would have been applied
If the resort was open (why would it have been if all islands were evacuated?) then S75 would fail as they were still providing the service you purchased but you were not able to get there to use it (so would have been one for travel insurance which it appears your type of policy doesn't cover)