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Galaxy A3 2016 - on three uk

Hi
I have a contract with three and have a a3 2016 phone.

I've noticed I don't receive text messages that are longer than 1 text message (160 chars) from my friends on o2.

I called three CS and they suggested I do a factory reset which I did and then one friend on o2 sent me a long text and i received it fine, then any further texts are not being received again while short texts are ok.

I can send myself long messages without issue so I am thinking its and o2 -> 3 thing, anyone else had this issue and if so how was it resolved?

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