Virgin Winebank alert

Takethatsucks

I have been signed up to the winebank for a while and they recently announced "free deliver forever"
But there is a catch.
Prior to the free delivery offer any payment over and above your winebank balance attracted a 20% winebank interest credit to your account.
This does not now apply.
I made an overpayment of £92 on my last order and expected a 20% credit to my account which did not appear.
I called them and expressed my dissatisfaction and they referred me to the T&Cs which I pointed out that nobody reads anyway and they should make it clear to winebank members how the change will affect them as I guess that many will not notice.
Good news is that they put their hands up and gave me my credit but I will now only now buy wine when my credit balance covers it.
The upshot of which is that I will probably buy less wine from them as I do now.

Blackbeard_of_Perranporth

Thanks for the warning. Still, I'll continue to shop at my local and get 10% off six bottles. Seems beardie wants to ply you with a minimum of twelve bottles!

Or it's called choice!