Vueling Airlines - Delayed/Lost Luggage

femster82

Hi,

Won't go into the ins & outs but Vueling left about 40 passengers suitcases in Barcelona :mad:

Its been a couple of days and with difficulty I have finally got through to their customer baggage team, but I haven't even got energy to complain on the phone to someone who doesn't really care. They said I could claim €50 per night until my suitcases arrive. I left a lot of my work clothing and toiletries in the bag so those are the main things I need replacing immediately.

If anyone has had anything like this happen:

1. What can I claim for?
2. What do I need to keep?
3. What do essentials mean, can my electric toothbrush be claimed as essential for e.g.

Thanks in advance

agrinnall

http://www.vueling.com/en/customer-services/conditions-of-carriage#luggage

• Damaged luggage
• In the case of lost or damaged luggage, the rules established by national and international standards shall be applied, particularly the 1960 Air Traffic Act and the Montreal Convention of 28 May 1999, as well as Regulation (EC) No. 2027/97 of the European Council.
• VUELING shall be liable in cases of destruction, loss, delay or damage to luggage, up to a sum of 1,131 Special Drawing Rights per passenger. A Passenger can benefit from a higher liability limit by making a special value declaration, for which they must pay a supplementary charge. As regards unchecked luggage, VUELING shall only be liable for damages caused by its fault.
• If checked luggage has been damaged, lost, destroyed or delayed, the Passenger must inform VUELING in writing at the earliest opportunity and in any case within 7 days for damaged luggage and within 21 days for lost luggage. The aforementioned periods will begin from the moment the luggage is handed over.
• In any case, VUELING will not be liable for damages such as dents, scratches, stains and broken handles/wheels, unless (i) the luggage is proved to have been in perfect condition before it was handed over to VUELING, (ii) the damage is specified, and (iii) it is proved that the alleged damage occurred during the time that VUELING was responsible for the luggage.
• VUELING will not be liable for damages to perishable and fragile items carried as hold or hand baggage, unless (i) it is proved that said items were packed correctly, (ii) the damage is specified, and (iii) it is proved that the alleged damage occurred during the time that VUELING was responsible for the luggage. For further information about perishable and fragile items, please consult our regulations.
• If the airline operating the flight is not VUELING, the Passenger may register a complaint or claim with either carrier.