Paid but still received PCN

Carriefie_2

My daughter parked at the Peel Centre, Stockport and paid to park and input her registration number. 3 weeks later she has received a PCN from Excel Parking. Obviously she no longer has the parking ticket and can only assume that she input the registration slightly wrong. Does anyone know if these companies keep records of the registration details that people input into the machines?

Quentin

She is caught in the pcn game now.

She needs to now familiarise herself with the game by reading and following the advice in the newbies faq thread near the top of the forum

Fruitcake

As advised above, please read the Sticky thread for NEWBIES then send the IPC template letter to Excel. Copy and paste, no editing.

Do not pay, do not ignore, do not reveal who was driving.

In future, keep parking tickets as proof of purchase as you would do for any other receipt of goods or service.

Coupon-mad

Carriefie wrote: »

My daughter parked at the Peel Centre, Stockport and paid to park and input her registration number. 3 weeks later she has received a PCN from Excel Parking. Obviously she no longer has the parking ticket and can only assume that she input the registration slightly wrong. Does anyone know if these companies keep records of the registration details that people input into the machines?

Yes and Excel are meant to do checks, as they told the BBC (so it must be true then!):

http://www.bbc.co.uk/programmes/articles/4jKcc6g2sd9rqR9sFZKCBjQ/private-parking

Quote that article at them and their own words:

''However, we do recognise that motorists may input an incorrect digit(s) of their VR number when purchasing a P&D ticket and as such our processing allows for a manual review/quality check of PCN’s before they are issued.''