Go Daddy Hosting

[Deleted User]

I believe I've got this in the right thread... feel free to move it otherwise.

I've been hosting a website on GoDaddy for 18 months now with no problems. Until last month were I started getting internal errors. I called Go Daddy who admitted it was their fault however they wanted £50 to fix the issue. I looked into this online further and found there wasn't only me having this same issue.

I spoke to some friends who advised I switched providers and then cancelled my Go Daddy account to get a refund for the remaining months. So that's what I did...

Fast forward to today I've just rung Go Daddy and they wont give me a refund on my hosting.

I renewed the hosting in January 2016 for a year to 2017. Then in June I rang up and wanted to add sub-domains in order to do this I had to upgrade my package and in order to upgrade my package I had to take out an additional year of hosting.

I've now got hosting until June 2018 that I'm not using. It's not fit for purpose and they're unwilling to provide a refund on it.

Do I have any options? If it helps I paid for the upgrade using my credit card

The upgrade in June was £190 alone :mad:

AndyPix

Wow - How did they justify asking you to pay for a problem that they admitted was their fault ??

S0litaire

Owch!!! daylight robbery anyone!?!?

All i can suggest is keep complaining direct in email and on social media sites! (They hate bad P.R.)

I'm leaving GoDaddy soon after 6 years of happy "free" hosting. They stopped the Free hosting options at the start of the year, the did give me a year of "basic hosting" for free as compensation.

I've moved on to "DigitalOcean" it's NOT a hosting company it's a Cloud server company. I've got my own server hosting 2 websites and a Private VPN with no bandwidth limits! I've full control over it and it only costs $6 ($5 + $1 tax) per month.

They have LOTS if step-by-step guides in how to get things set up. it's a bit of an effort to get things set up initially, but worth it!

[Deleted User]

AndyPix wrote: »

Wow - How did they justify asking you to pay for a problem that they admitted was their fault ??

I didn't pay. He told me I could try and resolve the error myself which involved me going through my .htaccess file line by line and finding the code that doesn't function correctly inside GoDaddy's hosting or pay for them to run a diagnostic repair to tell me which line it was.

In the end I managed to figure it out but not before I had several more hours of slow loading speeds or 500 internal errors shown. Not great when your content goes a tiny bit viral really

[Deleted User]

S0litaire wrote: »

Owch!!! daylight robbery anyone!?!?

All i can suggest is keep complaining direct in email and on social media sites! (They hate bad P.R.)

I'm leaving GoDaddy soon after 6 years of happy "free" hosting. They stopped the Free hosting options at the start of the year, the did give me a year of "basic hosting" for free as compensation.

I've moved on to "DigitalOcean" it's NOT a hosting company it's a Cloud server company. I've got my own server hosting 2 websites and a Private VPN with no bandwidth limits! I've full control over it and it only costs $6 ($5 + $1 tax) per month.

They have LOTS if step-by-step guides in how to get things set up. it's a bit of an effort to get things set up initially, but worth it!

Thanks Sol, I'll try this. I've moved to Siteground by reccomendation of someone else. So far so good. Cheaper plans and great support. They even did a whole website transfer for me for free :-)