Debenhams Store Card - PPI Claim

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  • -taff
    -taff Posts: 14,531 Forumite
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    We don't know anything. You will have to contact them and ask about the status of your complaint.
    Shampoo? No thanks, I'll have real poo...
  • KeepCalmBetty
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    Hi there,
    Back in 2008, I started a claim against Gentworth Insurance regarding my Debenhams (taken out in 1993) and Monsoon store cards (taken out in 2001). This is because the PPI scandal was just beginning to surface. Gentworth turned down my applications and I cancelled my cards. Last week July 2020 out of the blue, I got an acknowledgement from Santander offering my £156 for returned commission on my Monsoon card. I rang Santander as It has been 12 years since my "failed" claim. I was then surprised to learn from the adviser that I had been awarded over £13,240 in March 2016. When I stated that I have never received this money the adviser hesitated and then said they had made a mistake. I am now beginning to wonder.. What shall I do? Shall I chase my claim again? Could this really be a mistake?  
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    edited 28 July 2020 at 1:00PM
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  • -taff
    -taff Posts: 14,531 Forumite
    First Anniversary Name Dropper Photogenic First Post
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    Have you read the rplies? It'll be the same reply from anyone unless you know Mystic Meg.
    Shampoo? No thanks, I'll have real poo...
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