Barclays Account - 'Gone Away'

aaron300484

Hi All,

New here and was hoping for some advice. Some time ago I had a Barclays current account and made a number of debit card transactions in the region of £2,600. These funds were in the account as I had no authorised overdraft.

A few weeks later I had realised that these transactions had not been debited off the balance and so rang Barclays to explain, they told me they had no report of these transactions at all.

I left it another two weeks and called again to be told 'this could be a bank error in your favour'. Nothing was done and over 6 months later they debited the whole amount taking me overdrawn where i had no overdraft facility.

They have since sold the debt and issued a 'Gone away' status on my file, my question is two fold.

1. Should I open up a complaint with ombudsman? Whilst i did utilise the funds i had no overdraft so how can it be allowed that they put me overdrawn months later when i called to settle the 'debt'.

2. Should I attempt to place a 'notice of correction' on the account.

Any help or advice greatly received.

RichL74

Do you have proof still of the transactions you made at the time?

Asnu

aaron300484 wrote: »

Hi All,

New here and was hoping for some advice. Some time ago I had a Barclays current account and made a number of debit card transactions in the region of £2,600. These funds were in the account as I had no authorised overdraft.

A few weeks later I had realised that these transactions had not been debited off the balance and so rang Barclays to explain, they told me they had no report of these transactions at all.

I left it another two weeks and called again to be told 'this could be a bank error in your favour'. Nothing was done and over 6 months later they debited the whole amount taking me overdrawn where i had no overdraft facility.

They have since sold the debt and issued a 'Gone away' status on my file, my question is two fold.

1. Should I open up a complaint with ombudsman? Whilst i did utilise the funds i had no overdraft so how can it be allowed that they put me overdrawn months later when i called to settle the 'debt'.

2. Should I attempt to place a 'notice of correction' on the account.

Any help or advice greatly received.

How long passed between the events I have highlighted?

Why did you ignore the debt during this time? Hoping it would just disappear, perhaps? :cool: