Can anyone help please.

TexasPete69

Hi all, could anyone give me any advice please. I have tried to claim mis-sold PPI from HSBC and a now defunct car sales company, on both occasions i have been told that because i ticked a box i was fully aware of what i was signing up for. I disagreed with the HSBC one and took my claim to the FOS only to wait for about a year to be told they rejected the claim too and would not be taking it any further. Where do i stand now, i feel extremely frustrated that other people are getting back mis-sold PPI but i cannot seriously see how. It seems to me that all the company has to say is that you ticked the box so you understood the terms so we wont payout. When i took out the HSBC mortgage i was told that if i didn't tick the box then i couldn't have the mortagage so what can i do now?

societys_child

TexasPete69 wrote: »

Hi all, could anyone give me any advice please. I have tried to claim mis-sold PPI from HSBC and a now defunct car sales company, on both occasions i have been told that because i ticked a box i was fully aware of what i was signing up for. I disagreed with the HSBC one and took my claim to the FOS only to wait for about a year to be told they rejected the claim too and would not be taking it any further. Where do i stand now, i feel extremely frustrated that other people are getting back mis-sold PPI but i cannot seriously see how. It seems to me that all the company has to say is that you ticked the box so you understood the terms so we wont payout. When i took out the HSBC mortgage i was told that if i didn't tick the box then i couldn't have the mortagage so what can i do now?

If the car dealer sold you the policy(when was this), it appears you have no one to complain to.

Who arranged the mortgage and when? Was it simply ppi or did it also include other cover? It's quite possible it was a requirement at the time.

"Other people" getting refunds doesn't mean you're entitled, you've not given any good reasons why you believe you were mis-sold?

Nasqueron

If you ticked a box to say you wanted PPI then how can you say you were miss-sold? You said you wanted it at the time. If you didn't want it, why did you tick the box? Where you stand with this? You were not miss-sold, sorry you don't get some £££ but at least you have comfort you were not miss-sold.

"When i took out the HSBC mortgage i was told that if i didn't tick the box then i couldn't have the mortagage so what can i do now?"

What proof did you provide of this allegation?

TexasPete69

With the car dealer i managed eventually to trace the company who took over financial responsability and was again told that because i had ticked a box i understood. With this policy i was told by the car dealer that this would cover my car in the eventuality of theft or damage NOT if i was to be ill or redundant. As this took so much time and an awful lot of effort to trace the company my wife and i left this as closed.

The mortgage we took out with HSBC was a remortgage when we moved, we went to see a mortgage advisor who basicly said if we didnt tick the box then we would not be accepted for the remortgage even though i was working for a company that paid sick pay. So now we have the problem that we do not have any physical evidence to show that the policy was miss-sold.

Nasqueron

TexasPete69 wrote: »

With the car dealer i managed eventually to trace the company who took over financial responsability and was again told that because i had ticked a box i understood. With this policy i was told by the car dealer that this would cover my car in the eventuality of theft or damage NOT if i was to be ill or redundant. As this took so much time and an awful lot of effort to trace the company my wife and i left this as closed.

That isn't PPI then, PPI is a short term policy that pays some or all of your payments towards the finance if you are unable to

TexasPete69 wrote: »

The mortgage we took out with HSBC was a remortgage when we moved, we went to see a mortgage advisor who basicly said if we didnt tick the box then we would not be accepted for the remortgage even though i was working for a company that paid sick pay. So now we have the problem that we do not have any physical evidence to show that the policy was miss-sold.

Was it an HSBC staff member or a broker? If it was a broker, without being rude, are you 100% sure on your memory on this? Some brokers operate a model where they get paid by the insurance company to sell you a product and in return you get free advice. Would your work sick pay cover you for a year at full pay? 2 years? What if you lose your job, could you have paid the mortgage on one salary (or no salary?)

[Deleted User]

TexasPete69 wrote: »

With this policy i was told by the car dealer that this would cover my car in the eventuality of theft or damage NOT if i was to be ill or redundant.

So that's not Payment Protection Insurance. How were you mis-sold it? Was your car somehow indestructible or immune to theft?

TexasPete69 wrote: »

we went to see a mortgage advisor who basicly said if we didnt tick the box then we would not be accepted for the remortgage even though i was working for a company that paid sick pay.

Again, were you immune to redundancy? The MPPI would have paid out in addition to your sick pay.

TexasPete69 wrote: »

So now we have the problem that we do not have any physical evidence to show that the policy was miss-sold.

Yes, all you have is a very weak "hearsay" complaint for which you can provide no evidence. The Bank, on the other hand, has your signed application form in which you actively selected the insurance.

Since the Ombudsman has already rejected your complaint in addition to the bank, I recommend you now forget all about this.