Tenant complaint re:a disabled persons behaviour

tlc678910

Hi, as the noise complaint is specifically about the young lady with a learning disability as others have said I would just leave it. If any further complaints are made relating to exactly the same problem just say the noise is a feature of her condition/ nothing can be done. I'm assuming the noise is movement or vocal not music or whatever.

If the complaint is made to the council or environmental health they are not going to ask for the young lady to be kept quiet or her movements restricted. Impossible to do and most likely illegal for them to ask given her disability and disability legislation.

As someone has already mentioned the only thing you might be able to do is if you believe any adaptions to the property would help.

Try not to put the person's parent under pressure as I'm sure they have enough on their plate and if no-one else has complained in 6 years that they are good neighbours.

Tlc

jayss

If they've not been a problem in 6 years then they might not be a problem now. Or it could be the previous downstairs tenant used white noise/radio/noise cancelling headphones to deal with it.

Can you arrange to go and check the carpet is still in good nick?

Guest101

marc3 wrote: »

We have a good tenant with a child who has some learning diffculties-can't be specific, but i believe she is circa 16 with possible mental age of circa 10.
Been tenant for 6 years-never any problem to us (or neighbours ) and lovwely people.

A new tenant via a different landlord has recently moved in to the apartment below.
that tenant is now complaining about the behaviour of our tenants daughter-allegedly noisy,does not respect (understand) privacy .

The complaining tenant is not my tenant ,and i have only had a couple of conversations-suffice to say she is not the most likeable person in the world perhaps.

that given-as she has complained via her landlord, i do have to take the complaint seriously. - No, no you don't.
i have softly mentioned it to my tenant about 3 weeks ago , but it has re-surfaced.

The previous tenant downstairs never had any problems with my tenant/her daughter in 6 years.
again-some may say that the new tenant downstairs is not the easiest person in the world.

Equaly, i enjoy a good relationship with that new tenants landlord-but apreciate he has to pass the complaint on.

As above, i have mentioned it to my tenant once, (and i have a gut feel that the complaining tenant has a hidden agenda ),and having already mentioned it-i don't know what to do next.
( i think the complaints are vastly exagerratedand un justified-but again-i cannot ignore them-but do not know what to do next.

I am also very very conscious of getting involved in some sort of discrimination against the disabled -mental or physical -.

I would appreciate any thoughts /advice as to how to handle this.
i am not adverse to getting involved in tenant issues-but this is to my mind a very sensitive matter.

Ideally want another independent party to take a view.

sometimes you would involve enviromental health at local council-(As its anoise issue perhaps it is them )but not sure if this is an enviromental health matter-or whether there is another dept in a council which would handle this matter and act neutrally-any thoughts on that ?.

again- i am wary of falling foul of discrimination legislation ,and as above-never had a previous problem on this matter.

all views /opinions on what to do next very warmly appreciated.
thaNK YOU

Then ignore the complaint.

Rosemary7391

Norman_Castle wrote: »

I've lived in flats for decades and have little tolerance left for noisy neighbors but I accept some noises are unavoidable. One immediate neighbor has possible mental health problems and at times has raging arguments with himself overnight. Its not much fun to hear but I doubt he enjoys it and would prefer it not to happen. A neighboring property is a care home for disabled people. At times there are very odd, loud noises from there. I view both of these as unavoidable and therefore acceptable. Other neighbor noise such as banging doors and loud music is clearly avoidable and therefore, to me, unacceptable.
Is the complaining neighbor aware of the disability? Its possible she is unreasonably selfish although its also possible this child is not suited to living in a flat but thats not your decision to make.

You haven't said what the noises are but as a landlord you could try physically silencing the flat where possible. Foam draft excluder on noisy door can help or suggesting rugs on laminate floors. Beyond this its not really your responsibility.

I really don't think I could cope with what you describe happening in adjoining flats. I'd be sympathetic to the problem of course; but if, due to disability, noise is unavoidable, isn't that a very good argument for them to live in a house where they at least don't have to worry about disturbing the neighbours?

If it is something like footsteps or crying, might it have become louder/more persistant as the young lady in question has grown up? If there's something constructive you can do to ease things that probably would be appreciated by all (rugs, thick underlay) but otherwise I don't think there's much you can do.

AdrianC

Rosemary7391 wrote: »

isn't that a very good argument for them to live in a house where they at least don't have to worry about disturbing the neighbours?

It's entirely possible they'd quite like that, but it's not an option due to budgetry constraints.

Norman_Castle

Rosemary7391 wrote: »

I really don't think I could cope with what you describe happening in adjoining flats. I'd be sympathetic to the problem of course; but if, due to disability, noise is unavoidable, isn't that a very good argument for them to live in a house where they at least don't have to worry about disturbing the neighbours?

The raging shouter is in the flat below me. It happens overnight. I can generally avoid it by going to bed a bit early. It was unnerving when he first moved in but I'm oddly used to it now. I find the idiots who wander around their flats all night banging their doors, very clearly lacking the common sense not to do this, much harder to cope with. At times I've been the raging shouter. They should be grateful I'm not armed.

The care home is detached but the noise still travels at times from open widows and their garden. The people being cared for are seriously disabled and I've got nothing but sympathy for them. Their noise isn't a problem but it can be very odd at times.