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Fed up with British Gas billing 😡
Mrs_Arcanum
Posts: 23,976 Forumite
in Energy
This is more to have a moan than anything else.
Where I work we pay the utility bills when our self contained properties are empty. Unfortunately, I cannot get through the bizarre British Gas system where reminders are sent with no reference to the address supplied.
If we do not receive the original bill, sending an anonymous reminder is worse than useless. Particularly when you throw in OTT data protection, so you cannot even ring up and get the address. To rub salt in the wound I have had absolutely no response to a complaint made 3 weeks ago.
Thankfully the majority of bills are not British Gas, the few dozen we do have are enough of a nightmare.
Anyway, rant over and enjoy the weather.
Where I work we pay the utility bills when our self contained properties are empty. Unfortunately, I cannot get through the bizarre British Gas system where reminders are sent with no reference to the address supplied.
If we do not receive the original bill, sending an anonymous reminder is worse than useless. Particularly when you throw in OTT data protection, so you cannot even ring up and get the address. To rub salt in the wound I have had absolutely no response to a complaint made 3 weeks ago.
Thankfully the majority of bills are not British Gas, the few dozen we do have are enough of a nightmare.
Anyway, rant over and enjoy the weather.
Truth always poses doubts & questions. Only lies are 100% believable, because they don't need to justify reality. - Carlos Ruiz Zafon, The Labyrinth of the Spirits
0
Comments
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Actually managed to speak to someone today who acknowledged there is an ongoing issue with the billing system, which they have been looking into as per my original comments back in May. Will wait and see if I get the promised follow up.Truth always poses doubts & questions. Only lies are 100% believable, because they don't need to justify reality. - Carlos Ruiz Zafon, The Labyrinth of the Spirits0
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