Wrong item received from website

dj1471

The website doesn't publish an address (which is a legal requirement) but they may be UK-based as they claim to be governed by Scottish law which corresponds with the information from PayPal. They publish a Glasgow phone number, have you tried calling them?

If they're non-responsive send a letter before action to the address PayPal gave you for the price you paid. I wouldn't return the dress without agreement from the seller.

marcarm

I apologise, maybe what I said was a bit abrupt but I didn't mean it to come across like that.

Having rights and being able to enforce them are completely different, have you tried calling them? A phone call is harder to ignore than an email.

As I said you could fold it up really small and send back for less than £3, which you could write off or claim from them.

You shouldn't have to pay for correcting their error, but with no help from the company it may be the easiest thing to get your money back and then be able to buy from somewhere that sticks to their customer obligations.

susancs

SurpriseBear wrote: »

@Marcarm All I asked was if someone could advise me as to whether I should be expected to pay return postage. I'm not sure why I deserved such a snotty response.

You should not be expected to pay return postage for goods that are not as described but enforcing these consumer rights in regard to a low cost item would not be cost effective (a fact this company probably are banking on).

susancs

marcarm wrote: »

I apologise, maybe what I said was a bit abrupt but I didn't mean it to come across like that.

Having rights and being able to enforce them are completely different, have you tried calling them? A phone call is harder to ignore than an email.

As I said you could fold it up really small and send back for less than £3, which you could write off or claim from them.

You shouldn't have to pay for correcting their error, but with no help from the company it may be the easiest thing to get your money back and then be able to buy from somewhere that sticks to their customer obligations.

Just seen your reply and that we have cross posted. It does seem as if this company are prepared to flout regulations.

Edit:
OP the company have facebook and twitter accounts and it may be worth posting on there about the issue. I would think that if they realise you are intent on getting the £3 postage back, they may for the sake of this low amount just gift it to you via paypal. Paypal can only refund the money you paid orginally.

molerat

The site states 10-20 days delivery to UK so sounds like China. What is the return address they have given ? Probably a mailbox.

[Deleted User]

susancs wrote: »

It does seem as if this company are prepared to flout regulations.

"Regulations" which don't apply to a Chinese Company.

molerat wrote: »

The site states 10-20 days delivery to UK so sounds like China. What is the return address they have given ? Probably a mailbox.

I agree.

Posts #2 and #3 have already answered this thread and I'm afraid the OP will likely get no refund on the cost of returning the item.

unholyangel

They responded to reviews on trust pilot giving their address as 142 crownpoint rd g40 2ae.

The property does exist:
http://www.showcase.co.uk/property/142-146-Crownpoint-Road/Scotland/Glasgow/9088487

There is a mimi export import registered at that (142) address, however there is also another business registered at "unit 6 142 crownpoint rd". The only other limited company at that postcode was dissolved in march this year.

bod1467

Google streetview link for that address! :eek:

unholyangel

bod1467 wrote: »

Google streetview link for that address! :eek:

142 is the warehouse unit round the back :rotfl:

kazwookie

To OP, have they at any time offered to send you the correct dress you ordered?