Final gas reading wrong! OVO ripping me off!

liviboy

footyguy wrote: »

Don't worry about the detail. It actually gets passed through a third party, but just think of it as BG passing the meter reading back to Ovo. You can refer to it as such in any complaint, and the supplier will understand what you mean.

BG passed the correct meter reading to OVO (I have had this confirmed). The 3rd party company are the ones who have amended it. I therefore cannot refer to the reading as being from BG as they supplied 02918!

footyguy

liviboy wrote: »

British Gas sent them 02918 but it was sent for verification and because I was with an IGT and this can take up-to 14 weeks. When the reading came back, OVO then raised a dispute as they didn't agree with either BG, me or the IGT.

I don't see what BG have to do with anything - they have complied with their duties - they asked for an opening reading, it was given, they sent this reading to OVO.

The verification is provided by the third party you ptreviously stated " I actually don't understand this whole 3rd party nonsense."

If OVO have not used the reading you provided, the presumably the 3rd party refused to verify it.

However, both BG and OVO have access to this independent 3rd party verification service, and so it would appear to me that BG have possibly charged you for energy that you have, or will, pay OVO for.

Follow the advice I provided in my previous post to gain a resolution.

footyguy

liviboy wrote: »

BG passed the correct meter reading to OVO (I have had this confirmed). The 3rd party company are the ones who have amended it. I therefore cannot refer to the reading as being from BG as they supplied 02918!

As I suspected in my previous post. Hence your beef should be with BG for double charging you for the energy you paid (or at least are expected to pay for) to OVO.

liviboy wrote:

I actually don't understand this whole 3rd party nonsense.

So it seems you do now, so that's one good thing

Follow the advice I provided in my first post in this thread if you wish this matter to be resolved . Good luck !)

System

liviboy wrote: »

British Gas sent them 02918 but it was sent for verification and because I was with an IGT and this can take up-to 14 weeks. When the reading came back, OVO then raised a dispute as they didn't agree with either BG, me or the IGT.

I don't see what BG have to do with anything - they have complied with their duties - they asked for an opening reading, it was given, they sent this reading to OVO.

Sorry - I didn't pick up on this post as details are emerging post by post. If Ovo has raised a formal dispute then the process will just happen but it could take sometime to reach an agreed figure. I am afraid that you just have to sit back and wait for an agreed resolution.

System

liviboy wrote: »

BG passed the correct meter reading to OVO (I have had this confirmed). The 3rd party company are the ones who have amended it. I therefore cannot refer to the reading as being from BG as they supplied 02918!

Ask yourself this one simple question:

'How does BG know that the meter reading that you have provided is correct'?

badmemory

Hengus wrote: »

'How does BG know that the meter reading that you have provided is correct'?

How does the 3rd party know that their's is correct?

Are they paid more to "correct" /create disputed readings?

System

badmemory wrote: »

How does the 3rd party know that their's is correct?

Are they paid more to "correct" /create disputed readings?

They have 70 years of historical data (if the property has been built that long) on which to assess the AQ for gas and EAC for electricity. Suppliers use this historical data, inter alia, to re-calculate monthly DD payments. There is nothing sinister going on here, and it may well be case that human error comes into play - particularly, with an IGT switch which involves a lot of manual processing/passing of data. This is why there is a Readings Dispute resolution procedure. This can be nothing more than a phone call between the two suppliers.

backfoot

Hengus wrote: »

They have 70 years of historical data (if the property has been built that long) on which to assess the AQ for gas and EAC for electricity. Suppliers use this historical data, inter alia, to re-calculate monthly DD payments. There is nothing sinister going on here, and it may well be case that human error comes into play - particularly, with an IGT switch which involves a lot of manual processing/passing of data. This is why there is a Readings Dispute resolution procedure. This can be nothing more than a phone call between the two suppliers.

You obviously have some experience of this issue or have studied it in great detail?

I would be astonished if the third party involvement was manual for non IGT switches. How would they cope with the volumes?

I had presumed they use the past history via some sort of algoritthm to generate an expected consumption. OVO say that giving regular monthly reads helps produce accurate final bills.That makes logical sense but the outcomes some of us have been getting are totally spurious.

The process is obviously flawed. OVO and others say provide regular readings, accept them and when the most important read is supplied for final billing it gets rehashed. Very strange

liviboy

footyguy wrote: »

The verification is provided by the third party you ptreviously stated " I actually don't understand this whole 3rd party nonsense."

If OVO have not used the reading you provided, the presumably the 3rd party refused to verify it.

However, both BG and OVO have access to this independent 3rd party verification service, and so it would appear to me that BG have possibly charged you for energy that you have, or will, pay OVO for.

Follow the advice I provided in my previous post to gain a resolution.

No offence but this is actually getting on my nerves and please let me explain why...

How can OVO charge me for energy which BG ACTUALLY provided?

When I switched to BG my meter was 02918. What gives OVO the right to charge me beyond this provided figure?

This is exactly the same as switching telephone companies. It would be a bit weird if you switched from BT to TalkTalk on the 2nd August. Made 4 phone calls on the 3rd August to premium rate numbers which are included on your TalkTalk plan but BT charging you for them because another company says so. It would be totally unacceptable!

Why, therefore, is it acceptable to you, to tell me, that I have or possibly have paid BG for energy I will pay OVO for? OVO DID NOT SUPPLY this energy, BG did! And they charged me correctly for it!

liviboy

Hengus wrote: »

Ask yourself this one simple question:

'How does BG know that the meter reading that you have provided is correct'?

It's called trust!

I would TOTALLY accept this argument IF my meter was read regularly but it isn't - every 2 years at best??