Freesat Signal Loss

oldandhappy

we found we kept losing freesat...turned out to be a dodgy coax connecter....if your freesat box records you could try recording for a few days to see if the there is a 100% pattern to the problem....

Fightsback

geordie_joe wrote: »

No, I live in a 3 storey house and have no means of reaching the dish. Not that it matters as when I lose the freesat signal I can still get non freesat channels and sky news.

Have you called Sky (or whoever did the work) to complain and get them back out again ?

geordie_joe

Fightsback wrote: »

Possibly if the dish alignment is at the edge of the signal and heating of the dish is throwing it just enough offline.

It happens every day no matter what the weather and in the last couple of weeks we've had cold days and really hot days.

geordie_joe

oldandhappy wrote: »

we found we kept losing freesat...turned out to be a dodgy coax connecter....if your freesat box records you could try recording for a few days to see if the there is a 100% pattern to the problem....

I have 3 cables going to 2 different devices. There is a pattern to it, off until 7am for a few days then off until 8am for a few days then off until 9am for a few days then this week a jump to being off until 11.30am.

And 2 or 3 times a week it goes off at 10pm.

geordie_joe

Fightsback wrote: »

Have you called Sky (or whoever did the work) to complain and get them back out again ?

Not yet, but I will when I am certain it can't be anything but something the sky installer did or fitted.

Now that my dish is being used by a neighbour sky class the dish as his so it gets fixed under his contract.

However, I am pretty sure that when I tell my neighbour and he calls sky they will just send the same man again. He will then tell me the problem can't be fixed and will just get worse until eventually I have no freesat. Then he'll offer me a good deal on sky since he is already here.

slinga

What about asking the neighbour not to use his cable one day and see if that effects your stuff.

Moto2

I've seen similar problems to the OP on several occasions

The usual cause is moisture within the feedhorn of the LNB
During the middle of the day there's enough outside temperature to keep the moisture within the air but as it gets cooler, it condensates enough to attenuate the signal causing the issue.
It may have had the problem since the day it was installed but now that some of the signal power is used elsewhere, it takes it below the receivers tuner threshold for some channels.

Get the LNB changed, all connectors renewed and the dish alignment peaked.

geordie_joe

Moto2 wrote: »

I've seen similar problems to the OP on several occasions

The usual cause is moisture within the feedhorn of the LNB
During the middle of the day there's enough outside temperature to keep the moisture within the air but as it gets cooler, it condensates enough to attenuate the signal causing the issue.

Yes but the signal loss is like clockwork regardless of the temperature or whether it is wet, dry, hot, cold etc. The signal doesn't come on until 12:15pm now.

How can a bit of moisture cause signal loss until 7.00am for just short of a week, then jump to signal loss until 8:00am for just short of a week, then signal loss until 9:00am for just short of a week, then a jump to 11:30am for just short of a week then a jump to 12:15pm?

Moto2 wrote: »

It may have had the problem since the day it was installed but now that some of the signal power is used elsewhere, it takes it below the receivers tuner threshold for some channels.

Well I'm sure it has had the problem from the day it was installed as I have been out and had a look. What is up there now is not the LNB that was there before the sky man came. My other neighbour's dish is very close to mine (I live in a terraced house and the dishes are mounted on poles attached to the walls) when mine was installed I looked and the LNB on mine was exactly the same are my neighbours. Now the one on my dish is twice as thick as their's.

Moto2 wrote: »

Get the LNB changed, all connectors renewed and the dish alignment peaked.

By whom? If I get sky to do it I will just get the same man who came in the first place.

geordie_joe

slinga wrote: »

What about asking the neighbour not to use his cable one day and see if that effects your stuff.

Good idea, I'll suggest it when I see him, hopefully tomorrow when I have a day off work. Although I know there are certain programmes he never misses and they are on at times when I have a good signal.

Moto2

geordie_joe wrote: »

Yes but the signal loss is like clockwork regardless of the temperature or whether it is wet, dry, hot, cold etc. The signal doesn't come on until 12:15pm now.

How can a bit of moisture cause signal loss until 7.00am for just short of a week, then jump to signal loss until 8:00am for just short of a week, then signal loss until 9:00am for just short of a week, then a jump to 11:30am for just short of a week then a jump to 12:15pm?

Moisture attenuation in an LNB is not something that produces consistent errors, the signal power gets close to the receiver threshold and sometimes falls below it causing issues.
Some signals are stronger than others meaning some will suffer and others won't

By whom? If I get sky to do it I will just get the same man who came in the first place.

Well, I would just pay someone else to do it


Feel free to ignore my advice but I have seen your issue quite a few times in the past.