EE mobile insurance excess increase

Vadimites

Hi guys I'm hoping someone can give me some pointers on what options are open to me. I got a new phone in September 2014 with EE and took the total care insurance package with it at £10 a month with a £75 excess.

However today I dropped the phone and smashed the screen, I phoned up to get a replacement sent out to me but was informed the excess has been increased to £100. I had no choice but to accept this if I wanted a replacement sent out to me. But my thinking was that when I took out the two year contract I assumed that the terms of contract would remain the same.

Do I have any reason to complain or do I have to accept that this is the way things are?

Quentin

You have good reason to complain if they just sprung this on you without prior advice.


Normally contracts do have a provision for changes to be made, but should set out how they will be notified.


(Couldn't you have got a new screen done locally for less than £100)