internet browser slow - poor performance

spaceboy

This just started a few days ago. Download and upload speeds are fine but my browser is often not loading websites or it takes ages to load them. I'm wondering if I got some sort of virus or trojan from a download? How can I sort it?

[Deleted User]

Have you got Virus protection loaded and updated / have you run a scan?

spaceboy

Windows Defender hasnt found anything.

qsk

I got similar problem, and when it happens, the memory usage reaches over 1gb according to Task Manager. Windows Defender cannot find anything. I tried many things: disabling Shockwave add-on seems to help a great deal...

J_B

You haven't told us which version of Windows or which Browser :cool:

I wonder if it's malware?

Download the *FREE* version of Malwarebytes
https://www.malwarebytes.com/mwb-download/

Install it (don't accept any free trials and/or add ons) and run it - will takes ages.

Remove all nasties and see how that goes.

esuhl

Try creating a new browser profile and try again. That should narrow down the problem.

Just add your browser name to this search and you should find instructions:
https://www.google.co.uk/search?q=create+new+browser+profile

spaceboy

It happens in more than one browser.

esuhl

spaceboy wrote: »

It happens in more than one browser.

Could well be malware then. Try running MalwareBytes (as JB suggested), then give adwCleaner a go too:

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

ARandomMiser

Mine slowed down very badly for a few days but it was just downloading a batch of very large updates in the background.

Norman_Castle

If you're a Plusnet customer they are having problems.

https://forums.moneysavingexpert.com/discussion/5495079

AndyPix

Malware malware malware ..


Use this : https://www.malwarebytes.com/mwb-download/thankyou/


and then this ..


http://www.bleepingcomputer.com/download/adwcleaner/


Andy