Old Meter - how do I find out what the readings were

Angel64

Thank you everyone who has replied :-)

I've just got home so will read, inwardly digest and reply tomorrow.

Angel64

D_M_E wrote: »

When the meter was changed there should have been left a card or something like one of the luggage labels.

I'll get a step ladder and see if I can find this tucked behind the meter itself or behind the board the meter sits on.

footyguy wrote: »

What type of meter do you have?

Where is the meter situated? e.g. is it in an outside cupboard, or would someone need to enter th house to gain access to it? (I think I know the probable answer to this too, but just to be clear )

Were you (or a member of your home) at home when the meter was changed?

Normal meter, ie not pre-pay, and it is in the garage and yes someone would have had to let him/her in, but I was not there.

Euphoria1z wrote: »

can it not be estimated in line with actual usage? the supplier should have actual meter reads up and till the exchange, or you can look at the past bills and give them 2 actual meter reads close to the exchange date and ask them to estimate it in line with that?

Good point and I think this is what they will have to do - their problem as they explained it to me, is that the meter reading just prior to the change of meter was an estimated one and they say the cannot be sure that the new meter started at zero!

I think in the interests of fair play and getting this resolved, we will have to assume that the new meter started at zero and working out the last 2.5 years KWh usage that ties in.

dogshome wrote: »

Though the meter change was made by the Power Distribution Co. for your area who also own the meter, these companies do not engage with the public other than changing meters - It is your supplier, Scottish Power who talk to them on your behalf.

Good point, and one I shall make to SP

dogshome wrote: »

However, depending how long you have been in residence there is a possible solution you should offer SP
... the logical thing for SP to do is charge on the basis of historical KWh useage from the last bill issued to old meter prior to Jan 2014, right up to the point where they have their first recognised read of the new meter, then SP consider that meter reading to the 'Start Reading' of the new meter

Yes, and I think that really this is the only way we can reasonably accurately figure out how much electricity was used.

jack_pott wrote: »

I'd be inclined to complain to Ofgem,

Yes, and we will do, but we need to give SP six weeks I believe to resolve this.

Thanks once again everyone, I appreciate your replies and input and I'll let you know how I get on. However, it may be some time as SP seems rather stumped by this!

footyguy

Angel64 wrote: »

...
Normal meter, ie not pre-pay, and it is in the garage and yes someone would have had to let him/her in, but I was not there. ...

Okay.

Have you managed to establish who, within your household, permitted access to the person to your garage?

What identity checks did they perform before allowing anyone access into your property?

Were you, or anyone within your household, pre-warned (e.g. a letter sent) that someone would be arriving to change your meter?

[Deleted User]

Angel64 wrote: »

Yes, and we will do, but we need to give SP six weeks I believe to resolve this.

That figures, it was over a year before I got to the stage of calling Ofgem. Even then I only called because the old supplier and the new supplier were playing pig in the middle, and I wasn't sure whose job it was to sort things out. Thinking about it, it was the old supplier who ended up paying for the mistake even though it was the new supplier at fault.