Nationwide/Portman

DawnW

Is anyone else having grief with Nationwide's handling of former Portman accounts? I had a bond due to mature on 4 September, and duly received a form from Nationwide and a letter asking me to send to them the completed form to let them know what I wanted to do with the funds, a tear off slip that they were supposed to send back by way of acknowledgement and my passbook:eek: which I duly did. This lot was posted on 30 August. I have still had no acknowledgement from them, let alone the money, which is now losing interest :mad: (and we are talking about more than 10K!). When I try to ring them all I get is a recorded message telling me they are experiencing a high volume of calls and to ring back later. Has anyone else had any experiences with these clowns? I am glad now that I told them I want the money out rather than them reinvesting it with them (or at least I will be when I eventually get it!). I didn't have much faith in them before (only previous experience was a letter refusing me a credit card I hadn't applied for)

wombat42_2

Yeah obviously the Portman takeover thing is causing system overload at present. Unfortunately your bond matured at an awkward time.

bristolleedsfan

im sure that you can encourage nationwide to compensate you for loss of interest and associated inconvenience and stress.

if i was u id ask for 25.00 compensation.

i received a letter yesterday re my isa out transfer was posted monday ( 10th) dated 7th, nationwide got apparent problem with posting letters out same day as they produce them. ( nationwide would have got my transfer out request end of august)

letter sent to registered address, customer responding with signed authority + passbook isnt good enough for nationwide, on receipt of these they want to verify the transaction by phoning the customer, i passed it all back through a branch as i dont really want someone from nationwide on phone to me telling me how "great" their savings rates are. :rolleyes:

Liz_the_Whizz

At least it makes the choice of what to do with the funds easier - move it on up;)

DawnW

Update: - eventually I managed to speak to a person yesterday! However, this was after 25 minutes of listening to piped music, and once I did, I was put on hold again twice, transferred to Swindon, Bournemouth and somewhere else, cut off and had to start the whole business again, but eventually got some information. They cannot trace my paperwork, and please ring again at the end of the week when it MAY have tuned up:eek:
I am seriously worried now.

will-in-estoril

I have tried to transfer a former Lambeth and Portman 'First Save' account to a Nationwide 'Smart' account. (I hold the account in trust for my godson.) However, Nationwide seem unable to carry out this request.

I have been told that I need to wait for the account to be migrated next year before a simple transfer is possible. My local Nationwide branch has no facility to update the passbook, nor would they issue a new one!

I have the option of closing the account and making a new application for a Smart account, which can be complicated in the case of trustee accounts.

I have therefore written to Graham Beale, Nationwide Chief Executive, to try and get some resolution.

I do not expect all accounts to be migrated overnight, but there ought to be some facility to transfer seamlessly to a similar account within the same organisation paying a higher rate!

bristolleedsfan

will-in-estoril wrote: »

I have tried to transfer a former Lambeth and Portman 'First Save' account to a Nationwide 'Smart' account. (I hold the account in trust for my godson.) However, Nationwide seem unable to carry out this request.

I have been told that I need to wait for the account to be migrated next year before a simple transfer is possible. My local Nationwide branch has no facility to update the passbook, nor would they issue a new one!

I have the option of closing the account and making a new application for a Smart account, which can be complicated in the case of trustee accounts.

I have therefore written to Graham Beale, Nationwide Chief Executive, to try and get some resolution.

I do not expect all accounts to be migrated overnight, but there ought to be some facility to transfer seamlessly to a similar account within the same organisation paying a higher rate!

nationwide branches cant put former portman books through their machines, i would assume former portman branches can.

one option u might consider is to open a nationwide smart account with 100.00 while other account is in force. ( appointments for new nationwide accounts were neccesary even before the portman takeover)

then consider child accounts elsewhere as an example nationwides smart account pays 6.04% AER, chelsea ready steady save account pays 6.20%

http://www.thechelsea.co.uk/html/savings/invest_kids_intro.html more chance of chelsea BS getting taken over than nationwide imo

heres some other options. ( nationwide once again is not as special as it would like us to believe. )

Children's Savings (MOB £10)
Sources: Moneysupermarket.com and Thisismoney

HALIFAX BANK PLC
Childrens Regular Saver Childrens Account 10.00%

CHORLEY BS
Foxley Fund Account Childrens Account 6.85%

SCARBOROUGH BS
Childrens Savings Bond Childrens Account 6.50%

ABBEY
Childrens Savings Bond Childrens Account 6.25%

CHELSEA BS
Ready Steady Save Childrens Account 6.20%

HARPENDEN BS
18 Club Childrens Account 6.19%

YORKSHIRE BS
Freedom Childrens Account 6.15%

YORKSHIRE BS
One Day Childrens Account 6.15%

BRADFORD & BINGLEY
FirstSave Childrens Account 6.15%

BRADFORD & BINGLEY
Smart Save Childrens Account 6.15%

HALIFAX BANK PLC
Save4it Childrens Account 6.05%

BANK OF SCOTLAND
Halifax Save4it Childrens Account 6.05%

NATIONWIDE BS
Smart Childrens Account 6.04%

WEST BROMWICH BS
Acorn Regular Savers (Branch) Childrens Account 6.00%

WEST BROMWICH BS
Acorn Regular Savers (Direct) Childrens Account 6.00%

cheggers

Anyone got there Portman windfalls yet?

bristolleedsfan

cheggers wrote: »

Anyone got there Portman windfalls yet?

expect them towards the end of w/c 17th september

wonder if mr sharpe is still waiting for his windfall :rolleyes:

http://archive.dorsetecho.co.uk/2007/4/3/124469.html

RozT_3

Can anyone help me out? I have 2 ISAs with the Nationwide in their Members ISA. I also have a (quite old) Portman ISA. I bet it's paying ziltch. Would it be possible to get that Portman ISA transferred into my Nationwide Members ISA?

So - 1) How do I transfer it? Can I just go into a Nationwide branch with my book and ask them to sort it out?
and -2)Should I transfer it now, or will that compromise my windfall? I don't have another account with the Portman which has more than £100 in.

Thanks in advance for any advice/help.

bristolleedsfan

RozT wrote: »

Can anyone help me out? I have 2 ISAs with the Nationwide in their Members ISA. I also have a (quite old) Portman ISA. I bet it's paying ziltch. Would it be possible to get that Portman ISA transferred into my Nationwide Members ISA?

So - 1) How do I transfer it? Can I just go into a Nationwide branch with my book and ask them to sort it out?
and -2)Should I transfer it now, or will that compromise my windfall? I don't have another account with the Portman which has more than £100 in.

Thanks in advance for any advice/help.

portman merger was completed on august 28th, former portman accounts could be closed etc from that day onwards.

re members isa, is branch based so take your portman book to a branch and ask them if they can carry out your wishes, if not think about transferring out to a higher paying isa eg kent reliance BS.

"Paying money in
[FONT=Verdana,Verdana]You can pay into your Members’ ISA Bond once at any time during each tax year, as long as you keep within the £3,000 annual subscription limit. You can make your deposit at any Nationwide branch or use the internet to transfer money from another Nationwide account."[/FONT]