Vodafone Default

bobpitbull

I have a default on my credit file, default date of 1st Feb 2012, from Vodafone...

In my stubbornness, and my belief that no company should ever get away with stealing from / lying to customers, I stood my ground when Vodafone were claiming that I hadn't cancelled my contract with them... I had:-

- September 2011, a few months after my 24-month contract period, I called to cancel. I asked for the settlement figure and paid it while on the phone;
- I called back soon after to request a transfer code (PUK?) to move to another operator.. in the end I didn't end up using this and took out a new number instead;
- shortly after, a bill arrived - I assumed that Vodafone had just processed this before my cancellation so I ignored it;
- a month later, another bill - now for twice as much. Stupidly (again), I didn't call them at this point - I was really busy with work and home so just assumed that VF were being slow;
- a third letter, now showing a large debt, arrived. I called Vodafone - and was told that they had no record of my cancellation... I asked them what we do next - as I didn't agree with their billing me following cancellation and they didn't agree that I'd cancelled (!!! If not, what was the payment for that they'd see from my September call..?!?) - and they said that I'd need to pay the bill or they'd keep sending them;
- the letters then turned to threatening ones...
- in February 2012, they put a default on my credit file. I couldn't believe it.

Since then, I've been arguing my case with them... and have started talks with the Ombudsman and Small Claims (separately). I'm not sure that it's a good idea to use both, or where these will go, but I do know that I'm right and I do believe that the truth will always come out... crooks should never prosper.

I'm not sure that anyone can offer any advice on this ... I wrote to the MSE team during the recent Vodafone complaints threads, but got no response (I understand they're really busy, of course..!).

Thought someone might read this and recognize the problem - I'm sure that I'm not the only one...

I'll update this if I ever hear any good news from the Ombudsman, Small Claims or Vodafone ...

By the way, I'm not too bothered about the money that I paid to Vodafone - £130 - although it would of course be great to get that back... what does bother me, though, is the default on my credit file.

[Deleted User]

I thought that a PAC code prevented the account from being closed until the porting took place. If the code isn't used, the account stays open.

It seems that the PAC request over rode the cancellation.

I suspect the removal of the default will hinge on the outcome of whether Vodafone acted correctly or not.

Vodafone

Hi bobpitbull,

If you need help with this, please email us via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,

Sarah

Social Media Operations

Vodafone UK

chanz4

if you have started small claims, the ombudsman cant get involved no longer