Amex Preferred Rewards Gol Card 2nd year fee

abarron87

Hi all,

So I hadn't realised that my 1st year (which is membership fee-free) was coming to an end. AMEX didn't inform me or send me reminders like they do when each monthly statement is due. I logged in today to see on the 5th July they charged me £140 membership fee and want it by the 18th. I haven't even used the card since January.

My question is what are the chances I can get it cancelled and not have to pay anything? I was planning on cancelling it anyways. I admit TECHNICALLY it's my fault but they didn't remind me and it's clearly a sneaky tactic because they always remind me when a statement is due,

Thanks,
Alex

Roger1

Call them. You may be able to get an 11/12th refund, i.e. not for the month you (may or may not) have used it.

No, it's not sneaky. It's all in the t+cs, which you agreed to.

abarron87

It is sneaky that they don't send reminders. Anyway, I called them and it's fine. Since it's only been a few days since I was charged the fee I got it cancelled and cancelled the card.

bengalknights

If you have the app installed or use the website the anniversary date shows up on them, however give them a call and they may refund it as they are quite good.

concernedSaver

Slightly related: I got the same card because of the fee-free year, and I'm not sure if the rewards are worth the fee. If not, I'd rather downgrade to the standard card, which costs £60, or the blue one with no rewards. Did anyone manage to do that calling the customer service near the first year deadline?

Anthorn

No it's not sneaky and not a cat-in-hell's chance of getting the membership fee refunded. You agreed to it, period.

I have 13 direct debits / automatic payments in two countries and none send me reminders. You forgot the date of renewal: Why is that the fault of Amex?

SuperHan

Anthorn wrote: »

No it's not sneaky and not a cat-in-hell's chance of getting the membership fee refunded. You agreed to it, period.

Not a helpful comment at all. Not least because the OP says it has now been refunded. The correct advice would have been to ring and ask, but not expect/demand anything.


In future, remember, if you don't have anything nice to say....

Joey_Soap

OP, if you want an AMEX card and no fee, but with rewards. You could try collecting Air Miles on the BA Amex Card?