Amazon not refunding me for phone not received

Maureen43

It was through Amazon.co.uk

ciderboy2009

OP - you do realise that it's likely to be a fake iPhone if it's coming from China?

foxtrotoscar_2

Maureen43 wrote: »

It was through Amazon.co.uk

Amazon.co.uk do not get there phones sent direct to their customers from China. You may have bought via Amazon's website but I'm sure Amazon isn't the seller.

lovinituk

foxtrotoscar wrote: »

Amazon.co.uk do not get there phones sent direct to their customers from China. You may have bought via Amazon's website but I'm sure Amazon isn't the seller.

We already know that it was a 3rd party seller and not sold directly by Amazon. It was an Amazon.co.uk Marketplace seller.

GreatBeyond

Fosterdog wrote: »

Amazon are wrong, anything imported from outside the EU (for obvious reasons even the EU may be excluded soon) over the £15 threshold is subject to VAT and customs duty.

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

That is why it is not always cheaper to buy abroad, although the base price may be cheaper the UK has its own taxing and importation system. If it was as simple as you seem to think nobody would ever buy anything in the UK where VAT is already added on and would import everything. Our country doesn't work like that.

You are getting the wrong end of the stick about what Amazon are saying - they speaking about their terms and conditions rather than the law.

It's a condition of use for sellers on Amazon that providing the buyer is in the UK they should not pay any more than what was agreed at the time of purchase.

To sell on Amazon a seller has to agree that they will cover import taxes if they are sending from out with the EU- most would add these on to this price/delivery and incorporate the cost that way, other will try and get away with not paying it.

However the chances are the A-Z Claim wouldn't be resolved until either tracking updates to show the item is on it's way back to the seller (this may not always be the case but generally speaking). The wait is frustrating but it will get resolved.

**Apologies - missed the reply already saying this**

ThumbRemote

foxtrotoscar wrote: »

Amazon.co.uk do not get there phones sent direct to their customers from China. You may have bought via Amazon's website but I'm sure Amazon isn't the seller.

Indeed.

Hence why they wrote "through" and not "from" Amazon.co.uk