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Advice on frozen accounts post death

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brewerdave Posts: 8,526 Forumite

15 July 2016 at 9:07AM
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I second post #11 -when my mother died ,the local branches were as much use as a chocolate teapot - some payments continued to go out of the current account after it had been "frozen" locally, and yet some payments were stopped and then charges raised because "of insufficient funds" -this all occurred because local staff applied the wrong codes when they stopped the account.
Further,one building society wrote a snotty letter to my mother (even tho' they had been furnished with the death certificate) because a DD set up ,had failed.

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Advice on frozen accounts post death

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