Booked a secret hotel via Let us know

Former_MSE_Sally Posts: 74 Forumite
Hi folks,

If you've ever booked a secret hotel deal via, let us know how you got on. Did you uncover the hotel before booking? How much did you save?

Post your responses below.

Thank you :)

MSE Sally


  • littlereddevil
    littlereddevil Posts: 4,752 Forumite
    I would never book with again, as when i did book a proper hotel it wasn't available when we got there and we were left stranded with no help from them
  • paddyrg
    paddyrg Posts: 13,543 Forumite
    The '80% off' room I got was roughly worth the £100-odd I paid for it, and not even close to the supposed £450+ rack rate. The hotel clearly created an artificial rate table which they discounted as 'hidden' rooms because you couldn't look them up to check for reasonableness.

    Since then, I'd much rather choose than be taken for a mug again.
  • Westin
    Westin Posts: 5,957 Forumite
    First Anniversary Name Dropper Photogenic First Post
    I do hope that MSE are not going to start recommending in their weekly round up newsletter.

    Paddyrg makes a fair point. The old is nothing like the current operation under the ownership of Bravofly.

    A quick google for reviews or a look at Trip Advisor forums will soon highlight issues with the 'new' / Bravofly.
  • bellmal
    The secret hotel scheme run by is in my opinion a scam.
    I decided to give it a try as I was going to be in Rome for one night with my daughter before a flight home. Spent some time trying unsuccessfully to identify the hotel before booking but took the plunge anyway.
    A 4 star hotel with appalling reviews and a grand saving of 47 pence, that is 0.83958556627367%!
    Customer services was not interested and even claimed that the city tax (not shown on lastminute's website but was on the screen shots sent to them) proved the saving.
    Went to the credit card company that refunded the money straight away as a disputed charge. Also raised it with the Advertising Standards Authority.
    Last time I ever venture on to lastminutes website!
    Be warned
  • SW17
    SW17 Posts: 859 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
    Not endorsing Lastminute in any way, but I'd seriously doubt they are directly responsible for the level of "saving". The vast majority of such rates are set by the property, not the OTA, whether it's Lastminute, Hotwire etc.

    These "secret" rates exist primarily to allow (mostly chain-affiliated) hotels to sell distressed inventory without breaking their own best rate guarantees. There are many genuine savings to be had, but equally examples where the saving will be negligible. The OTA may have an agreement the rates should be xx% below the best available rate, but policing this is not always easy. Always compare, caveat emptor..
  • VSynth
    VSynth Posts: 119 Forumite
    How accurate are descriptions as far as location concerned?

    For example if it says 'Boutique hotel in Leicester Square' is it guaranteed to be there and not a mile away?
  • flamingojojo
    Hi All,

    I'm stuck!! Do any of you know the answer to below please? Thought it might be Grange St Pauls, but isn;t brand new and also I have booked it before and the write up was different. Can you please help? Thank you!

    Brand New Luxury 5-Star Hotel With Roof Terrace In The Heart Of The City

    Combining classic architecture with contemporary interior design and comforts, this hotel sits in the heart of the City, within walking distance of sights like St Paul’s Cathedral. On-site you’ll find stylish restaurants and state-of-the-art fitness facilities. Each room is filled with luxurious contemporary furnishings, including a flat-screen TV and private bathroom with rain shower.

    Travellers review rating 92 Excellent 1347 reviews
    High speed internet access
    Wireless high-speed Internet access (complimentary)
    Cot on request
    Cribs (infant beds) available
    Extra bed
    Food & drink
    Coffee/tea facilities
    Coffee/tea maker
    Rooftop terrace and lounge
    Fitness Center
    Swimming Pool
    Indoor Pool
    Media & technology
    Plasma TV screen
    Business equipment
    Meeting Rooms
    Hair dryer
    Shower/tub combination
    Extra adult charge
    Non-smoking only
  • pogofish
    pogofish Posts: 10,852 Forumite
    Name Dropper First Post First Anniversary
    Surely you found out the name of the place when you stayed there?
  • littlereddevil
    littlereddevil Posts: 4,752 Forumite
    Shouldn't be hard to find out with that amount of info!
  • Pinkie1
    Pinkie1 Posts: 23 Forumite
    First Anniversary
    I have used last secret booking a few times but only when I am 100% sure I know where I am booking, usually it is about a £20 per night saving. I find using the 'distance from' feature helps narrow down so you can see the real price of the actual hotel. It does take a lot of checking to work out where you are going to get, but has always been worth the effort for me.
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