NW Regular Saver T&Cs are months out of date on their website

Kernel_Sanders

Many weeks ago I recall getting notification that the monthly increase in the balance will no longer determine the interest rate applied, and that no further subscriptions were needed to maintain the 2% interest. So, I just left some money in there and now want to take it out, so I checked what the current T&Cs are at http://www.nationwide.co.uk/support/support-articles/terms-and-conditions/regular-savings-terms-and-conditions and was perplexed to find the original ones had apparently been reinstated! I haven't checked any other of their accounts, which can be found here. Am I missing something?

badger09

Kernel_Sanders wrote: »

Many weeks ago I recall getting notification that the monthly increase in the balance will no longer determine the interest rate applied, and that no further subscriptions were needed to maintain the 2% interest. So, I just left some money in there and now want to take it out, so I checked what the current T&Cs are at http://www.nationwide.co.uk/support/support-articles/terms-and-conditions/regular-savings-terms-and-conditions and was perplexed to find the original ones had apparently been reinstated! I haven't checked any other of their accounts, which can be found here. Am I missing something?

There is definitely something amiss.

The Regular Savings Terms & Conditions contained in your link (P2779pdf June 2016) reached through Product Support are different from the Regular Saver Terms & Conditions (P3025-regular-saver.pdf 1 December 2015) accessed through the account itself,
http://www.nationwide.co.uk/~/media/MainSite/documents/products/savings/terms-and-conditions/P3025-regular-saver.pdf

According to the list of T&Cs for all savings accounts reached through Product Support, this account doesn't even exist:eek:.

Looks like something hasn't been updated properly.

Mr_Gnu

I rang them on Monday about the website saying you can't use a flex basic card in their card reader and they said you CAN use it and the website is out of date. Also on the website it says you cannot pay into your account at the post office, I suspect this too may be out of date and incorrect.

Update: Actually my suspicion was wrong.You can pay in at PO but not cash.

EssexExile

There a bit slow at NW. I had a savings account that was due to expire last winter & revert to a miserly rate, when it didn't do that I phoned & they told me it will continue for another year & "We'll send you a letter about it in a couple of months", which they did.

EarthBoy

badger09 wrote: »

The Regular Savings Terms & Conditions contained in your link (P2779pdf June 2016) reached through Product Support are different from the Regular Saver Terms & Conditions (P3025-regular-saver.pdf 1 December 2015) accessed through the account itself,
http://www.nationwide.co.uk/~/media/MainSite/documents/products/savings/terms-and-conditions/P3025-regular-saver.pdf

According to the list of T&Cs for all savings accounts reached through Product Support, this account doesn't even exist:eek:..

You're confusing two different accounts with very similar names. The Regular Savings Account doesn't exist any more, it was withdrawn to new customers last year. The terms and conditions in the OP's link are for this old, withdrawn account. You could increase the balance by up to £1000 per month, and the account didn't have an end date, it continued from one year to the next.

The replacement account, currently available, is the Regular Saver Account. This only allows the balance to be increased by £500 per month, and it only lasts for 12 months.

EssexExile

EarthBoy wrote: »

You're confusing two different accounts with very similar names. The Regular Savings Account doesn't exist any more, it was withdrawn to new customers last year.

It may not be available to new customers but it still exists, I have one & still put £1000 a month into it.

badger09

EarthBoy wrote: »

You're confusing two different accounts with very similar names. The Regular Savings Account doesn't exist any more, it was withdrawn to new customers last year. The terms and conditions in the OP's link are for this old, withdrawn account. You could increase the balance by up to £1000 per month, and the account didn't have an end date, it continued from one year to the next.

The replacement account, currently available, is the Regular Saver Account. This only allows the balance to be increased by £500 per month, and it only lasts for 12 months.

Actually, I'm not.

The point I was trying to make was that the T&C for the Regular Saver account, which is currently available, do not appear in the supposedly comprehensive list of T&Cs for all savings products, accessible through Product Support or Legal

EarthBoy

badger09 wrote: »

Actually, I'm not.

The point I was trying to make was that the T&C for the Regular Saver account, which is currently available, do not appear in the supposedly comprehensive list of T&Cs for all savings products, accessible through Product Support or Legal

You didn't look hard enough because I found them quite easily. The link to the PDF is on the product info page, you don't have to go rooting around elsewhere for it:

http://www.nationwide.co.uk/support/support-articles/terms-and-conditions/regular-saver-terms-and-conditions

http://www.nationwide.co.uk/~/media/MainSite/documents/products/savings/terms-and-conditions/P3025-regular-saver.pdf

They can also be accessed via the product support page for Savings & ISA Support:

http://www.nationwide.co.uk/support/product-support/savings-and-isas#xtab:terms-and-conditions

Look under Instant Access, and there's a link to both the (new) Regular Saver and the (old) Regular Savings. This takes you to the product page where there's a link to download the PDF.

badger09

I am not disputing that you found them quite easily today.

I found them quite easily, yesterday via the product page for the account in question.

However, yesterday, under Product Support Terms & Conditions, there was a list headed All Savings Products. The Regular Saver did not appear on that list, hence Kernel Sanders' confusion.

The layout and some content on the website has clearly been changed/updated overnight. I wish I had taken a screenshot, but I didn't. It really doesn't matter now as the website has been updated.