GoGroopie hotel voucher - been told to buy a second voucher

boombap

Hi all,

Last week I purchased a voucher via GoGroopie for 1 nights stay, for two, in a hotel with dinner. I contacted the hotel booking company with the voucher number and booked. "Great!" I thought, thinking I had something nice to look forward to.

Today, however, the hotel booking company emailed me to say there's been a mistake and I will either have to buy a second voucher or ask GoGroopie for a refund as the voucher is meant to be per person, not per stay and that GoGroopie had made an error. The deal is still live but has been amended.

The fine print on my voucher clearly states that it's a voucher for 2 people, not per 1.

Any advice on this situation? I have tried to call GoGroopie but despite being on hold for 30min+ had no answer. I don't want a refund but my original booking being valid with the fine print on my voucher.

Any advice much appreciated!

BB.

Caz3121

boombap wrote: »

I don't want a refund but my original booking being valid with the fine print on my voucher.

Unless you can get some goodwill it appears their T&Cs covers them for errors

However, we do not guarantee that the Service or the Website will be free of faults (or that Vouchers will be free of error) and we do not accept any liability for any errors or omissions.
https://www.gogroopie.com/terms

wealdroam

Caz3121 wrote: »

Unless you can get some goodwill it appears their T&Cs covers them for errors

However, we do not guarantee that the Service or the Website will be free of faults (or that Vouchers will be free of error) and we do not accept any liability for any errors or omissions.
https://www.gogroopie.com/terms

I'm not sure their T&Cs can absolve them of all responsibility for any errors they may make.

boombap

Thanks for your replies both - sincerely appreciated.

I will still try the 'goodwill' route (if I can get through to the scrotes!).

But blimey, that's some wording for the T's & C's! I wish I could get away with my errors and omissions so easily!

Sadly it's the last in a long line of 'fails' that I've had with discount voucher sites. I think it's time I accept that they're a waste of time.

Many thanks again,

BB.

unholyangel

Caz3121 wrote: »

Unless you can get some goodwill it appears their T&Cs covers them for errors

However, we do not guarantee that the Service or the Website will be free of faults (or that Vouchers will be free of error) and we do not accept any liability for any errors or omissions.
https://www.gogroopie.com/terms

That means they might get prices wrong from time to time and may need to change details on the website. Not that they can necessarily dissolve a legally binding contract based on their will alone or change the terms of that contract.

Contracts can be void for mistake - but only in certain circumstances. For example if the buyer was aware of the mistake (or should have been aware it was a mistake) and entered the contract with a view to benefiting from that mistake.

But given the circumstances, a discount site etc....I don't think that would be reasonably obvious as a mistake.